AddressGeneral Manager
Location: New York City
Employment Type: Seasonal (September – November)
Job summary: We are seeking an experienced and dynamic General Manager to lead our seasonal haunt experience. The General Manager will oversee all aspect of the haunt operations, ensuring a thrilling and safe experience for guests. This role requires strong leadership, exceptional organization skills, and a passion for delivering high-quality entertainment.
Key Responsibilities:
Operational Management
Oversee daily operations of the haunted house, ensuring a smooth and efficient workflow.
Coordinate and manage the setup and teardown of all haunted house daily operations.
Ensure all safety protocols and regulations are strictly followed to guarantee guest and employee safety.
Staff Management
Train and supervise seasonal operational staff, partnering with Stage Management for performers, technicians, and support personnel.
Implement staff schedules, ensuring adequate coverage for all areas and shifts, adjusting as needed.
Foster a positive and motivated work environment, addressing any staff issues promptly and professionally.
Guest Experience
Maintain a high standard of guest service, ensuring all guests have a memorable and enjoyable experience.
Handle guest inquiries, feedback, and complaints effectively and efficiently.
Implement and oversee crowd control measures to manage high guest volumes.
Partner with security personnel to ensure guest safety and proper follow up for escalated situations.
Financial Management
Manage the budget as provided by RWS Leadership, reporting and tracking expenses.
Coordinate with the RWS Leadership team to ensure accurate and timely financial reporting.
Identify and implement cost-saving measures without compromising the guest experience.
Maintenance and Logistics
Ensure all haunt elements and equipment are in excellent working condition, coordinating repairs and maintenance as needed in conjunction with technical staff and building partners.
Oversee inventory management, including ordering supplies and managing stock levels.
Coordinate with vendors and contractors for any outsourced services.
Qualifications
Proven experience in a management role within the entertainment, hospitality, or event management industry.
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Exceptional guest service and communication skills.
Ability to work in a fast-paces and high-stress environment.
Knowledge of safety regulations and emergency procedures.
Experience with budgeting and financial management.
Able to work evenings and weekends as required by the nature of the event.
Preferred Qualifications
Experience management a Halloween or similar seasonal attraction.
Creative mindset with a passion for the horror genre.
Familiarity with marketing and promotional strategies for entertainment events.
Physical Requirements:
Ability to stand, walk, and navigate through dark and confined spaces for extended periods.
Ability to lift and carry up to 50 pounds.
Pay: 2000/weeik
Diversity and Inclusion Statement
At RWS Global, our team of bold makers and mold breakers is made of a diverse group of people who we believe make our work stronger. Our stage actively chooses to uplift applicants with diverse racial, ethnic, and religious backgrounds, sexual orientations, gender identities and expressions, sexes, national origins, political affiliations, socio-economic status, veteran and Disability status, and other intersectional dimensions of diversity.
We believe the diversity of our people is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our company’s achievement as well.
We are committed to ongoing learning and developing and implementing programs and initiatives to promote diversity and inclusion in all areas of employment as well as through our creative process and projects.
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