General Manager

Job Summary:

• Full responsibility for all aspects of business operations. Recruits, hires, trains, and develops all team members; resolves Team Member and Guest conflicts/concerns; complying to workplace standards; communicates; ensures optimal guest experience and guest relations; maintains and enforces all of Larks standards and policies; enhances revenues, manage inventory, orders, and controls costs. Collaborates and implements marketing initiatives to drive customer loyalty and community awareness.
• Responsible for all food and beverage-related costs, procedures, quality, and back-of-house labor percentage, team members, and budgets, working with you Kitchen Manager.

Essential Functions:

1. Venue Recruitment, Development, and Management
   
   • Recruitment: Anticipates management and team member hiring needs; interviews appropriately and within Larks guidelines.
   • Development: Clearly communicates performance expectations to direct reports; provides constructive and consistent feedback to Department Heads; confronts performance/conduct issues with direct reports and other members of management promptly and directly; creates incentives for improvement and development; sets realistic and attainable goals for Department Heads and provides encouragement and direction; prepares timely and productive performance appraisals of all Department Heads.
   • Discipline/Terminations: Oversees all management and team member discipline and terminations.
   • Conflict Resolution
   • Ensure Compliance With Workplace Standards
   • Communication: facilitates productive and concise meetings (i.e. department head, manager, and all-staff meetings), ensuring positive interaction among all participants.
   • Overall Venue Leadership: Creates culture and character for the venue and the work environment through his/her own conduct as well as by constant awareness of actions of all managers; acts as resource for entire venue; ensures that all Team Members have a compassionate and empathetic forum to raise concerns; ensures prompt response to all Team Member issues; responds in a compassionate (but fair and consistent) manner to all individuals; accepts ultimate responsibility/accountability for actions of all venue management; maintains personal contact/interaction with Team Members of all levels throughout venue.
   • Manages/Develops Management Team: Accurately assesses individual's strengths/weaknesses; builds an integrated team with individuals of different strengths; exhibits consistent commitment to developing individuals; coaches and develops individuals through positive modeling and consistent, feedback; ensures all managers are aware of all individual performance/conduct concerns or issues; completes timely performance appraisals for all department heads and ensures department heads do same for their team; motivates management team to achieve venue and corporate goals; holds managers accountable/follows through on consequences when managers' fail to meet standards; builds managers' confidence through constructive feedback, deserved praise and regular recognition; empowers managers by giving clearly- defined results to be achieved, and the tools, information, and authority to achieve them
   • Sales & Marketing: Analyzes demographics of the market and looks for opportunities to increase revenue; works with marketing and promotions staff to create internal, external promotions; analyzes media spending with marketing team; determines allocation of resource for public relations and collateral materials, internal and external promotions; establishes measurable or quantitative standards to gauge success of marketing efforts; Identifies and develops sponsorship opportunities and strategic alliances; identifies sales opportunities and strategies; balances special events opportunities and overall venue revenue opportunities; reviews all special events contracts for profitability and feasibility for execution; ensures that all special events are executed to standards of excellence.
   • Facilities Management: Constantly scrutinizes physical facilities and ensures that the building and all building facilities are properly maintained; ensures that surface painting, and design décor are maintained and up to standards; ensures that all equipment and machines are being adequately maintained and is in good working order; ensures that all physical facilities are in full compliance with all health, safety and fire codes; oversees any venue construction/development projects
     
2. Ensuring Optimal Perception of LARKS
   
   • Community Relations: Fosters cooperative relationships with joint venture partners, neighbors, and communities; manages relationships with best interest of Larks in mind; is accommodating and conciliatory with neighbors, partners, act as spokesperson for the venue; ensures compliance with all state and local regulations and ordinances regarding venue's business; seeks out opportunities to contribute to the local community; maintains relationships with community leaders; creates business relationships with other businesses and organizations in the community; ensures Team Members and guests respect rights and interests of neighbors and community; represents the venue publicly and to the media in an articulate, positive manner; listens empathetically to members of community and is responsive to community concerns.
   • Guest Relations/Guest Experience: Portrays an energetic image of Larks to all guests; listens empathetically to all guest complaints/concerns; resolves all guest complaints/concerns in a prompt, professional, and accommodating manner; ensures guests receive appropriate follow-up.
     
3. Enhancing Revenue/Controlling Costs
   
   • Strategic Planning/Forecasting: analyzes prior year financial data and industry or local trends to assess business prospects and issues facing venue for coming year; prepares aggressive but attainable annual budgets in conjunction with Home Office and venue department heads; constantly monitors (weekly and period) P & L and other financial data and monitors actual performance to plan; develops strategies to achieve (and exceed) targeted results and minimize costs; reacts to changes and in local conditions or business by modifying or correcting strategy; in conjunction with the accounting and ownership group providing accurate numbers and detailed narrative on current business influences and conditions; oversees weekly labor and sales forecasting;
   • Generate/Enhance Revenue: Develops long and short-term revenue growth plans to enhance business opportunities for the venue; constantly maintains balance between the revenue function and cost control function so as not to sacrifice one at expense of other; maximizes existing revenue opportunities and constantly seeks out new revenue opportunities (including off-site opportunities); with management team, develops frequent and creative daily or weekly sales incentives/contests for team.
   • Cost Controls: ensures that all cost control programs are in place and running smoothly (i.e. food & beverage inventory system; labor cost systems); maintains constant attention to all venue expenditures; ensures that all members of management are aware of venue performance on cost control issues and are focused on a daily basis on reducing costs.

Job Qualifications:

Minimum Requirements:

• 2-5 years experience in hospitality management involving some restaurant operations

Preferred:

• One year of general management experience
• Management experience in Family Entertainment/ Entertainment industry

Additional Skills Required:

Competency In

Skills

Strategic Decision Making

Basic MS Office Skills

Building Trust

Managerial finance

Interpersonal Skills

Tech Skills - i.e - POS system, league management software

Planning and Organization

Advanced food knowledge

Communication

Liquor/wine knowledge

Customer Focus

Food sanitation procedures

Building a Successful Team

Liquor control laws

Team Member Management & Development

Basic employment law knowledge

Building Partnerships

Employee theft detection

Leading through Vision & Values

Knowledge of food/ bev handling and required permits

Scheduling

This job description is a summary of duties that you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, but rather a broad guide to expected duties. As an employee, you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.