General Manager In Training

Assistant General Manager (GM in Training)

To succeed with us you need to be a top performer who can lead and deliver an exceptional customer experience. Our goal is for customers walk in happy and walk out delighted! We are looking to bring on a person with experience who can effectively lead a team and will be fully committed to building a successful business. You will need to be committed and willing to go above and beyond in everything you do if you want to be GM of store #2.

Core Competencies:

• Cleanliness/Organization
• Customer Experience
• COGS
• Payroll
• Maintain the Hampton Chocolate Factory culture standards

Responsibilities

Leadership

• Setting goals for the work group, developing organizational capability, and modeling how we work together:
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
• Displays a customer comes first attitude by training and holding partners accountable for delivering an exceptional customer experience.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to me to perational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of the Hampton Chocolate Factory.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and Execution

Developing strategic and operational plans for the work group, managing execution, and measuring results:

• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
• Challenges and inspires partners to achieve business results.
• Challenges and inspires team members to achieve business results.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.

REQUIREMENTS

• 5 years of foodservice
• 5 years of customer service

Welcome to the Hampton Chocolate Factory! A family business now owned and operated by two brothers Austin and Grant. What is the Hampton Chocolate Factory? It's a Decadent Dessert Destination with all the best desserts and chocolate you can dream of. The Hampton Chocolate Factory currently has one location in Tampa Florida with plans for a second nearby within the next year. The foundation has been set and we have massive growth plans and want to take you with us. We are looking for someone who is seeking a career, not a job. The opportunity to have your store is realistic and we want to do everything in our power to set you up for success.

If you are serious about the opportunity and want to learn more, reach out to me directly

grant@hamptonchocolatefactory.com

6314613663