General Manager- Hilton Garden Inn, Olive Branch, Ms

POSITION TITLE:General Manager

REPORTS TO: Regional Director of Operations / Owner

POSITION SUMMARY:

The General manager is responsible for all aspects of operations at the hotel. He/she should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Works closely with the hotel owners and other stake holders.

GM DUTIES AND RESPONSIBILITIES:

• Oversee the operations functions of the hotel
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance with hotel operating controls, SOP’s, policies, procedures and service standards.
• Handling complaints and overseeing the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interests of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Prepare a weekly report on operations.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring of key staff members.
• Coordination with Heads of Departments for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads daily.
• Provide effective leadership to hotel team members.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience and a track record of success. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree in hotel management is preferred but not required.

EXPERIENCE:

A minimum of 2 years’ experience as a hotel GM, Assistant GM or in a leadership role, with equivalent responsibility is required. Hilton & Hilton Garden Inn, Brand experience is highly desired, but not required. Experience using PEP PMS, Agilysys POS & Impulsify Software is preferred, also training on XM Qualtrics is a bonus! Experience using M3 Financial software for P&L, Budgeting and Accounts Payable. Netchex, our HR Payroll Management Solution Knowledge is a bonus but not required. Responsible for running payroll and recruiting is required.