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Form of workJob Description
As a Woodie’s General Manager, you’ll deliver WOW service to every customer and ensure a positive and enjoyable customer experience every day. You should always strive for the best output of vehicles, while maintaining site safety, cleanliness, customer engagement, and membership sales. You are considered “key carriers” and manage individual shifts including opening and closing duties with no other member of management present. You are also responsible for training and managing employees at your site and on your management shift.
Essential Duties and Responsibilities include the following:
• May hire and train new staff or assist management with this process.
• Coordinates and oversees the day-to-day workflow of subordinate staff.
• As requested by the Manager, conducts, or assists with performance evaluations that are timely and constructive.
- Assists the General Manager with employment actions, including discipline and termination of employees in accordance with company policy.
• Monitors site performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Manages daily aspects of the site and its staff to ensure projects are completed and goals and customer needs are met.
• Collaborates with other managers to plan, direct, and coordinate programs and projects.
• Collaborates with other managers to analyze costs, benefits, and losses of company profits.
• Drafts, submits, and presents various performance and management reports as needed.
• Manages inventory, approving or facilitating purchases as needed.
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• Manages conflicts and resolves complaints about or within the site.
- Must display the 5 old school values at all times. Those values are: courtesy, hustle, ownership, pride and trust.
- Help members and customers select products based on their needs.
- Hustle, smile and show good engagement with staff and customers.
- Train and coach crew members on a regular basis with a heavy focus on key areas such as: sales, customer service and facility cleanliness/safety.
- Master the routines of opening and closing the location
- Understand back office and POS procedures
- Engage in ground maintenance activities including the general cleaning and upkeep of buildings and equipment, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows.
- Assist other departments as requested, including unloading and storing supplies.
- Perform preventive maintenance and cleaning as directed by manager with the company provided tools, equipment, and supplies.
- Maintain knowledge and implement current sales, promotions, and company policies.
- Adhere to all health, safety and security practices in the performance of the job.
- Any and all other duties as assigned by the Car Wash Manager or Area Manager
We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Competencies:
- Customer Service: Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
- Job Knowledge: Competent in required job skills and knowledge. Displays understanding of how job relates to others. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Uses resources effectively.
- Teamwork: Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
- Sales Skills: Achieves sales goals. Initiates new contacts. Maintains customer satisfaction. Maintains records and promptly submits information. Overcomes objections with persuasion and persistence.
- Leadership: Exhibits confidence in self and others. Inspires respect and trust. Motivates others to perform well. Reacts well under pressure. Shows courage to take action.
- Managing People: Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.
Physical demands:
The physical demands described here are representative of those that must be met by an Assistant General Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Assistant General Manager is regularly required to stand and/or walk for long periods of time. The Assistant General Manager is frequently required to stoop, kneel, crouch, or crawl. They must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include depth perception.
Travel requirements:
This position is based at a Wash Shack location and requires travel to and from work and home. The position may require travel to and from field store locations or other locations as necessary and would normally equate to less than 20% of the employee’s time.
Work authorization/security clearance requirements:
Must be legally authorized to work in the United States.
Affirmative Action/EEO statement:
We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
