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Form of workWe are targeting to hire for this position in the range of $23.93-$26.58/hr.
Position Summary/Objective of job:
The General Manager (GM) is responsible for ensuring that their shop operates effectively, efficiently and meets company and brand standards. The GM operates with an emphasis on the Salt & Straw mission, vision, and values; this fosters the culture and community that we are known for, creates a positive and safe work environment for the team, and contributes to the success of the business both financially and operationally. The GM plays a critical role in developing and leading a team of high performers who are empowered to provide incredible guest experiences, uphold company standards, and achieve financial and operational goals.
Essential Functions:
Floor support. GMs are expected to balance their administrative duties while making the operations their main priority. They will dedicate about 10 hours or more per week to be in deployment. Lead by example on: flavor stories, guest experience, station rotations, etc. They will scoop, float, waffle, register, and perform opening and closing duties. They will close at least 1-2 times a week. They will perform and delegate daily operational tasks including deep cleaning and shop organization. Their leadership presence should be felt by all Team Members in support of a successful shift.
Shift procedure management. Ensure food safety practices are being followed. Product integrity is being audited throughout the day, i.e.: waffle cones, ice cream temp. Ensure Checklist Booklet is being completed by team. Tasks include - opening duties, daily cleaning tasks, equipment check, closing duties. Develops AGMs and Shift Leads in leading shifts and provides support in difficult situations.
DVP creation. Write and execute Daily Visual Planner (DVP). GMs will be certified to write a strong DVP that ensures team safety, scheduling breaks, cascading deployment, and position planning that supports throughput during peak hours. Record shift adjustments when necessary and team sign off. They certify the leadership team to write DVPs as they would.
Staffing. GMs are responsible for building out hiring targets to meet the demands of the store and prevent injuries including seasonal ramp up and ramp down. GMs will review applications, interview potential candidates, help facilitate hiring fairs in collaboration with the Talent Acquisition team, send out offer letters, and communicate training schedules to new hires. Ensures new hire documents are obtained on time and completed correctly.
Team training and development. Train and develop all positions on their team to uphold the company mission, vision, and values. Responsible for properly onboarding new Team Members and building a training plan for new hires. Lead new hire training, utilizing the training tools at hand. Train AGMs and Shift Leads on how to conduct new hire training.
Performance management. Coach Team Member performance on: customer interactions, interpersonal issues, checklist, or task completion, etc. The GM will have 1:1's with Team Members, write and deliver corrective actions, escalate/communicate team performance to the District Manager, and conduct annual reviews.
Leadership development. The GM develops the AGM and Shift Lead team so that they can support the shop, thrive in their roles, and be prepared to step into new roles as the company expands.
Schedule writing and labor management. GMs are trained in writing a supportive and well thought out schedule that will ensure all shop scorecard metrics are met. Make staffing decisions that optimize team experience and safety while reaching shop labor goals. Adjust staffing and supply inventory depending on season by utilizing financial forecasts and historical information.
Communication. The GM is responsible for cascading critical information and rollouts of company initiatives directly to their team.
Payroll. GM is responsible for verifying and approving Team Member timecard edits and adjustments daily. They are the final approver for Team Member timecards at the end of the pay period, once the Team Member has approved their card. They will also be responsible for knowing their state and local county guidelines such as predictive pay and secure scheduling. They are responsible for communicating with the Payroll department about any issues a Team Member may have.
Facilities Management. GMs work with DMs to understand equipment maintenance care and failure processes. They utilize Ecotrak to create and track work orders. Communicate with vendors to understand and track the work performed on equipment.
Procurement. The GM submits orders for shop supplies through vendors. They will train the AGM and Shift Leads to do the same. They will maintain shop organization and product FIFO according to food safety standards.
Banking. GMs will complete daily banking duties that include, till reconciliation and troubleshooting any over/shortages, deposit creation and change orders submissions. They will also train and validate AGMs and Shift Leads are following cash handling policies and procedures.
Tasting/sampling a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member's personal preference), in order to be able to better communicate to customers why they might enjoy each flavor.
Additional Responsibilities:
Build relationships with their neighbors and communities.
Inventory compliance. Accurate nightly counting of ice cream inventory. They will also train and validate that AGMs and Shift Leads are submitting accurate counts.
Audit invoice and put away orders of ice cream in the walk-in freezer.
Retail merchandising. Take an active role in product merchandising according to SSG standards.
Menu Management- update outages on TPD, updates customer menus.
Occasional offsite work at events or other locations.
Other duties as assigned.
Qualifications:
Food handlers card is required within 30 days of the start of employment.
2-4 years experience in food service or fast-casual dining or hospitality required.
3+ years of progressive experience as a leader/manager/supervisor required.
Experience in leading a team of 20+ members in a high-volume retail/restaurant establishment.
Must be able to work 1 weekend day every week, and at least 5 shifts a week.
Available to work at least two closing shifts a week with the potential to work as late as 1am.
Available to work holidays.
Knowledge and Critical Skills:
Must be able to drive shop performance through people management.
Must be able to lead a team and prioritize the day based on the needs of the business in a way that aligns with Salt & Straw mission, vision, and values.
Courage, confidence, and integrity to step into any situation that has potential to become problematic, whether it be performance management or customer management.
Must be able to have a conversation, provide a high level of customer service and talk about our flavors, and give samples comfortably. These positive and upbeat interactions with guests are required throughout a shift.
Excellent communication skills are a requirement. Being able to effectively communicate with guests and the rest of the team to ensure a smooth and successful shift is critical.
Solution-oriented. Be able to identify issues and proactively resolve them, while exuding a positive attitude and thoughtfulness.
Must be able to train new Team Members with patience, kindness, and humility.
Ability to work in a fast-paced environment.
Ability to cooperate well and adapt to change.
Must be able to learn about and discuss our standard flavors and seasonal flavors.
Good spatial awareness is important due to the constrained space behind the counter.
Must be able to use a computer, tablet, Google Suite
Fluency in English.
Physical Demands:
Walking 30%
Standing 50%
Sitting 20%
Lifting 5%
Bending, pushing and pulling 20%
Lifting up to 30lbs occasionally
Work Environment:
Walk-in freezer 10% freezer that can be 0 degrees inside
Waffling fumes 5%
Working with water 10%
Outside when line hosting.
Noise-level in the shop can be loud.
Work behind the counter is semi-confined.
Administrative work is completed in the BOH on a computer.
Salt and Straw Values
Create The Unbelievable
Show Up Generously
Act With Thoughtful Curiosity
Share Human Kindness
Make It Count
Commuter Benefits
Salt & Straw offers an employer-sponsored Commuter Benefit, administered by ALICE. This benefit allows you to set aside pre-tax dollars to use for certain work-related commuting expenses. These expenses include qualified parking costs, mass transit expenses, and ride sharing.
The IRS establishes a maximum amount of commuter assistance benefits that a Team Member can exclude from income for tax purposes. The limits for 2023 are $300 per month for qualified parking, and $300 per month for mass transit and ride sharing.
To learn more about your ALICE Commuter Benefit, visit https://thisisalice.com/faqs/.
Accessibility Support
Salt & Straw offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please contact our HR team at ta@saltandstraw.com.
Salt & Straw is proud to be an equal-opportunity employer of all qualified individuals. We will consider all people - minorities, women, veterans and individuals with disabilities no matter their sexual orientation or gender identity. Salt & Straw will consider giving opportunities to qualified individuals with criminal histories when it aligns with federal, state and local statutes.
Salt & Straw participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
We can't wait to meet you!
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