General Manager

Come Join Our Fine Fettle Family!

West Springfield Location:

Coming soon! Anticipated opening in early Spring 2024. Located at 175 Memorial Ave, West Springfield, Massachusetts, this address is home to a premier recreational cannabis dispensary. Situated in a vibrant area with notable landmarks and convenient amenities nearby, it shares a building with the popular Petco store. With its prime location, it offers a seamless and accessible experience for cannabis enthusiasts and pet owners alike.

Strategically positioned near major roads and bridges like Interstate 91 and the Memorial Bridge, this recreational dispensary ensures easy access for local residents and visitors from neighboring towns and cities. Whether you're looking for high-quality cannabis products or pet supplies, this address provides a one-stop destination for all your needs.

About the Company:

Fine Fettle is a multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond. We are dedicated to providing customized service and a superior customer experience. We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.

About the Role:

Fine Fettle is seeking a General Manager (GM) to oversee all aspects of our store’s retail operations. The GM will manage and supervise the store’s retail staff to ensure that store operations run smoothly and are aligned with the company’s strategic objectives. The GM will be chiefly responsible for ensuring that the store is achieving its highest priority goals, maximizing operational productivity, and maintaining excellent culture and employee morale.

The ideal person for this role has extensive experience managing teams in fast-paced, high traffic retail environments. Success in this role requires a combination of leadership and management skills, mobilizing teams to maximize productivity in day-to-day operations while managing them at a high enough level to not get spread thin in the details. The most effective candidates in this role will also be constantly assessing the effectiveness of store operations and correcting faults to drive process improvement.

What You’ll Do:

• Ensure store operations run smoothly and the highest level store goals are achieved
• Oversee the development and maintenance of schedules for employees and workflow
• Assist in the construction of store budget and ensure that operations accord with budgetary constraints
• Manage team leads across the dispensary, including leadership in back-of-house, front-of-house, and sales floor
• Ensure in coordination with Purchasing team that inventory purchasing and management in the store is being run efficiently and effectively
• Foster a strong culture and sustain a high level of team morale
• Manage the store’s strategic goals that drive high-level business outcomes and design operational activities to further them
• Evaluate KPIs and store data to identify areas of improvement
• Recruit and train store employees
• Hold store employees accountable for performing at a high level and complying with company policies
• Develop store staff, administrating performance evaluations and periodic reviews, authorizing promotions, and terminating employees as needed
• Coach and delegate work to employees to foster self-managing teams
• Ensures store’s compliance with onerous legal and regulatory cannabis requirements
• Coordinate with Finance and Operations teams to ensure that financial goals are being met and operational dynamics are understood
• Never settle. Work to make things better at every turn!

Skills/Qualifications:

• Associate’s or bachelor’s degree in business, retail, or a related field
• Master’s degree is preferred but not required
• 3-5 years of experience managing retail facilities
• Experience leading and managing diverse customer-facing teams
• Cannabis market experience preferred but not required
• Basic understanding of finance, accounting, marketing, management and economics
• Strong data analysis skills
• Ability to manage teams effectively, and to give and receive feedback
• Strong organization skills
• Self-motivated leadership
• Ability to act quickly and effectively to resolve issues
• Creative problem solving
• Strong verbal and written communication skills
• Transparency in work and candor in communication
• Proactive in-store planning skills
• Reliable and trustworthy
• Strong record-keeping and analytical abilities
• Ability to operate basic business software programs and store technologies
• Thrives in fast-paced environments
• Customer service skills

Working Conditions/Physical Demands:

• Normal office/retail environment
• May be exposed to extreme temperatures
• Must be able to sit/stand for long periods of time
• Must be able to lift 50 lbs without assistance
• Frequent bending and moving from sitting to standing and reverse

Americans With Disabilities Statement:

Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR representative.

EEO Statement:

We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans’ status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.