General Manager

The Dew Drop Inn brings back a singular cultural and musical legacy to New Orleans travelers and residents alike through distinctive events and programming. The renovation and reopening of the historic hotel is not only poised to revitalize a treasured New Orleans music venue and hotel, but also the surrounding Central City community through alignment with the anticipated LaSalle Cultural Corridor and Rock and Roll Museum. The Dew Drop is comprised of a boutique hotel, music venue, restaurant, and pool. We are in search of a General Manager who leads by example and encompasses the values of the Dew Drop including: honoring history, innovating culture, uplifting our community, and being inclusive of all.

Our Mission: To deliver unrivaled entertainment and hospitality, and continue to cement the Dew Drop Inn’s historic and musical legacy in New Orleans.

The General Manager will oversee daily operations at the Dew Drop Inn, aligning with the mission and values of the establishment. The General Manager will work to maximize the property and venue's profitability as well as guest and team member satisfaction. The General Manager must work to ensure the execution of all operations-related functions, and will serve as the primary contact for owner communications. They will develop and implement strategies to exceed Dew Drop's target audience and employees' needs and expectations. Responsibilities will include overseeing finance, sales, marketing, housekeeping, front office, F&B, events, and engineering functions and focusing on enhancing the guest experience, implementing operational strategies, and achieving property objectives.

RESPONSIBILITIES

Candidates must satisfy the following responsibilities. Additional duties will be assigned as necessary.

• Participate in the property pre-opening planning and execute assigned tasks as outlined in the critical path.
• Provide the vision, leadership, and strategy that inspires staff to deliver exceptional guest service that drives financial success.
• Collaborate with ownership, asset manager, and managers to define goals and objectives that are compatible with the overall DDI goals, as well as strategies for achieving them.
• Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.
• Lead sales and marketing efforts, along with the property sales coordinator, by developing a targeted strategy for publicizing DDI’s services and amenities.
• Lead operations department efforts in the absence of the Assistant General Manager.
• Establish DDI’s reputation for quality by inspecting rooms, music venue, dining area, pool, public areas, and the surrounding grounds for cleanliness and upkeep.
• Provide leadership to the DDI team, guiding and developing team members and encouraging them to contribute towards the overall success of the business.
• Lead the revenue/yield management efforts in coordination with ownership and property consultants.
• Participate in and lead public relations efforts in coordination with ownership and PR partners.
• Coordinate with entertainment booking partners, F&B consultants, and hotel asset management to ensure proper scheduling and coordination.
• Ensure all property human resources/on-boarding efforts align with the Dew Drop’s standards and expectations.
• Work with the DDI finance partners to ensure proper accounting and timely delivery of all finance-related reporting and deliverables.
• Approve all department budgets, defining and directing changes, as required. Facilitate the preparation budgets and forecasts for ownership submission and approvals.
• Ensure efficient communication to leadership and associates.
• Lead the weekly leadership and daily stand-up meetings, ensuring that ongoing communication is present throughout DDI.
• Complete daily review of forecasts and labor productivity reports.
• Work closely with the team to ensure the safety and security of both staff and guests.
• Lead all DDI tasks required, maximizing profitability, increasing service delivery, and improving team member satisfaction.
• Act as DDI ambassador to ensure a high level of service consistent with the Dew Drop vision and mission.
• Hire, supervise, coach, counsel, and conduct performance reviews for all DDI team members.
• Ensure DDI policies are consistently administered, and corrective action and documentation are completed according to the property policy.
• Create and administer the properties Emergency Response Plan.

SUPPORTING FUNCTIONS:

• Develop the skills and abilities of the properties team members.
• Communicate with property ownership, asset managers and consultants regarding results and strategic plans.
• Communicate any and all security-related items to property ownership, asset managers and consultants.
• Attend industry meetings and participate in industry organizations.
• Participate in and maintain active community relations.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Four-year college degree or equivalent experience.
• Knowledge and understanding of the Dew Drop Inn, Dew Drop Inn culture, and initiatives.
• Ability to provide high quality communication and be technologically sound with Google Suite applications, excel, PMS and POS software, inventory control, and other hotel systems.
• Excellent oral and written presentation skills are required, as well as strong organizational, communication, and problem-solving abilities. Prioritize and organize work assignments, have timely follow up and execution, and time management skills.
• Capable of managing complexities, whether in budgeting, scheduling, or dealing with training standards
• 3 years minimum experience demonstrating the ability to lead a team and drive profitability.
• Hotel, Restaurant, and Events management experience is preferred, but not required.
• Must be willing to work nights, weekends and holidays.

The physical demands outlined are representative of those required by an employee to successfully execute the functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the required functions.

• Sit, walk, and stand continuously.
• Lift / carry 10lbs (frequently) and 25 lbs (occasionally)
• Bend, squat, crawl, and reach above shoulder level.
• Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• Paid time off
• Paid training

Work Location: In person