General Manager

Job Description
As a MOD Pizza General Manager, you contribute to the success of the MOD community by leading your store and a
team of MOD Squad members to deliver the MOD commitment for the team and your customers. This is a position
that requires a genuine love for people, business savvy, a high level of accountability, and a desire to help deliver on
MOD's purpose. We acknowledge that we can realize our
authentic purpose, only by successfully developing Engaged and Inspired people, making Loyal customers, and
successfully achieving our business goals. You will lead all aspects of your MOD team to build and maintain the MOD
experience. Your objective is to live, teach, and demonstrate MOD Pizza culture in all interactions with your Squad and
Customers while maintaining the profitability of your store.
Key Responsibilities:
Responsible and accountable for all aspects of the store. You are the leader of the MOD S9uad and we're grateful to
have you here. You will spend your time in two key areas. The first is "GM Focus time" where you are focused on
coaching and guiding your team, growing your own skills, making business plans, connecting with customers and
overseeing or completing GM specific tasks. The second is "On the floor" where you will be working shoulder to shoulder
with your Squad, coaching and supporting them and working to deliver a great experience. Success in this role is
measured through managing the store's financial performance, and just as importantly, by developing others and inspiring
them to reach their potential.
• Oversee the daily operations of the store ensuring the process, systems and environment are welcoming,
supportive, and motivating to drive the best possible business results in addition to engaging customer and
Squad experience
• Provide leadership to the entire Squad with particular attention to the Store Coach and Shift Captains,
ensuring they have the training and guidance needed to be successful in their roles. This is a leader of leader
role. While the GM is ultimately responsible for performance management for all Squad members, leading
through other leaders is key to success in the GM role
• Identify opportunities to improve and/or maintain store performance and/or results in all 4 areas of the
flywheel. Regularly review store results and develop action plans to achieve success, using tools provided by
MOD.
• Proactively engage your Squad in solving problems and successfully achieving your store's goals
• Collaborate with peers and leaders and ask for the resources you need to be successful. Ensure your District
manager is aware of and in support of your action plans
• Maintain staffing levels through proactive talent recruitment and selection processes, as well as all re9uired
employee processing and compliance documentation
• Onboard new hires ensuring the training plan is developed and executed within the first 30 days to set up the
new Squad member for success
• Build and sustain community relationships by fostering a welcoming environment for customers, getting
involved in community and fundraising events, reaching out to businesses, etc.
• Utilize forecasts and the current labor model to thoughtfully plan and distribute staffing and schedules in a
timely manner. Accommodate schedule requests and flexibility, when possible, but not at the expense of
appropriate staffing levels to deliver on the unique MOD experience

• Oversee and execute all training programs within the store, ensuring that current MOD resources and standard
guidelines are utilized
• Overall accountability for cleanliness and food safety within the store. Strong focus on the work, habits and
routines that lead to low Steritech scores and ensure we are providing safe and delicious food
• Provide timely performance feedback, demonstrate a growth mindset, and set the tone for continuous
improvement, ongoing development of Squad, and clear standards. Responsible to hold Squad accountable for
their performance and outline clear actions if performance fails to improve, utilizing all performance tools
available.
• Celebrate the wins with your Squad
• Recognize and encourage Squad exhibiting excellent performance
• Responsible for store inventory levels ensuring appropriate supplies are ordered, received, processed and labeled
in a timely, accurate and safe manner
• Responsible for accurate, secure, and timely cash management in accordance with MOD standard procedures
• Attend weekly, monthly, and other meetings to maintain connection with your leadership and fellow store
leaders, as well as awareness of current and future initiatives
• Communicate effectively, on a regular basis, to ensure ALL Squad are aware of upcoming initiatives
• Track, report, and or fix facilities issues
You will be successful at MOD, by demonstrating our values in the following ways:
• Embracing change and seeking to learn and improve every day. It's not perfection, it's a commitment to
progress
• Committing to finding the solution, not dwelling on the problem
• Being generous with your time, patience and grace when answering 9uestions and a general commitment to
being of service to others
• Expressing appreciation for the generosity of others
• Showing compassion, understanding, and willingness to authentically support others without judgment
• Play an active role in creating a safe environment for all customers and s9uad members
• Demonstrate and embody MOD culture and standards
Required Qualifications:
• Successful completion of MOD MIT position and passing of GM readiness assessment or 2 years of General
Manager experience in a restaurant
• Tenacious spirit and demonstrating pride and sense of ownership for a business
• Proven success training, developing, and leading teams
• Experience ordering, receiving, and controlling inventory within a food service environment
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or
sooner where required by law
Preferred Qualifications:
• College Education in Business or Related Field may substitute a portion of required experience
• Strong written and verbal communication skills
Physical Requirements
As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front
and back of house. This re9uires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and
pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate
hand-held appliances, sharp knives, and various kitchen e9uipment including but not limited to the industrial can opener,dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs
and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with
Squad members and others.
Working Conditions:
• High noise levels due to operations, customers, and overhead music
• No responsibility for restrooms or eating areas
• Will work near moving or mechanical parts, sharp objects, and a very hot oven
• Will work inside a walk-in refrigerator and freezer
• Will work a varying schedule which includes evenings, holidays, and extended hours as business dictates
This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs
of the organization. At MOD, we believe in creating a world that works for and includes everyone. Qualified applicants
with disabilities may be entitled to reasonable accommodation. Please contact benefits@modpizza.com if you need
assistance or an accommodation due to a disability. In addition, some states have working restrictions for employees
under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you.