General Manager

Our ideal candidate has 2 - 4 years of retail, management experience, is a responsible,

driven individual with exceptional communication and problem-solving skills. The candidate should possess the ability to recruit, hire and train a best-in-class staff. We are looking for someone interested in a long-term role in a stable and positive environment with an opportunity for professional growth. Prior massage, or spa industry experience and membership-driven sales experience is a definite plus. You will be responsible for the performance of our massage boutique, so the ability to work independently is a must.

The NOW Massage has High Demand Among Customers in Loudoun County:

We are a high-volume location that continues to grow. In the 3+ years we’ve been in

business, The NOW Massage has solidified ourselves as the market leader.

We Believe in The Value of Rewarding Commitment and Excellent Work

If you see yourself as someone who strives for excellence, then you should apply for this job. We believe that the quality and results of our work represent us in a meaningful way.

Because of that, we hire only those who care about the quality of their

work.

We Genuinely Care About a Good Culture in the Workplace: At the Now Massage Ashburn, we want to build a solid and delighted community of co-workers and guests. Giving guests memorable experiences like no other, but also helping coworkers thrive and have a joyful time at work while getting the respect they deserve. This plays a large role in hiring

decisions.

Job Summary:

The General Manager is responsible for the leadership and mentoring of the Customer Service, Massage Therapy, and Management teams. The role oversees seamless operations of the business unit while adhering to budget and financial goals. Must be detail-oriented and have ability to multi-task while managing high volume business. Ability to be efficient and productive in a fast-paced environment with strong skills in day-to-day operations. Must have enthusiasm and possess excellent guest service skills. Enjoy working with people and possess a friendly and outgoing

personality. Excellent communication, listening and computer skills. Must be a team leader and enjoy mentoring people.

Duties and Responsibilities:

• Provide excellent customer service to all clients and members through the answering of phone calls, setting appointments, greeting clients and membership sales and management.
• Oversee and manage daily operations of the boutique.
• Manage the boutique’s sales performance goals.
• Recruit, hire, and develop talented massage professionals. Experience hiring massage therapists a huge plus.
• Hire, train, monitor, and coach the performance of the guest service staff.
• Membership education and sales - including setting sales goals and incentives.
• Passionately promote products and services with effective, clear communications.
• Communicate with the service staff and maximize appointment bookings.
• Find opportunities for grassroots marketing and local community connections to build our brand awareness and positive reputation in the community.
• Administrative duties include performance reporting, payroll reports, inventory management, as well as development of marketing and social media campaigns.

The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
Restore Your Body. Reset Your Soul.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay: $55000 - $65000 / year

Pay:

• Bonus pay

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Employee discount

Job Type: fulltime

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education: Associate's degree

Work location: On-site