General Manager

StepStone Hospitality is looking for a dynamic General Manager for the Fairfield Inn & Suites by Marriott Orlando International Drive/Convention Center property. Do you have what it takes to positively impact people and revenue?

The General Manager ("GM") manages hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. The GM will be working very closely with an experienced, high-energy VP of Operations!

The GM is hands on in managing the all staff, including scheduling, directing and overseeing their daily activities and training. The GM is expected to provide leadership to the staff to promote an exceptional workplace. The GM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. The GM tends to all facets of the hotel. The GM is responsible for the HR administration of all HR functions for the property, to include recruitment, hiring, benefits administration, counseling, recognition, and orientation. The GM is the leader of the property Executive team and will aid in talent development and training of staff at the property.

• Passion for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Ensure high standards in customer service including reservations, guest check-in and check-out, billing and inquires.
• Assists the Operations Manager in supervising and training front desk staff.
• Maximizes revenue and occupancy.
• Creates a positive team-oriented environment focused on the guest.
• Possess the ability to multitask and prioritize.

Key Responsibilities:

• Guest Service: Display an unwavering passion for delivering attentive, courteous, and efficient service, catering to guests' needs before their arrival and throughout their stay.
• Elevated Guest Satisfaction Standard: Uphold and enforce high standards of customer service, overseeing reservations, guest check-in and check-out processes, billing, and promptly addressing guest inquiries or concerns.
• Team Support and Development: Collaborate with the Operations Manager to supervise and train the front desk staff, ensuring they possess the skills and knowledge to deliver exceptional service consistently.
• Revenue Maximization: Employ strategic measures to optimize revenue and occupancy levels, utilizing innovative approaches to enhance profitability while maintaining service excellence.
• Fostering a Positive Team Environment: Cultivate a positive, team-oriented environment that prioritizes guest satisfaction, encouraging and supporting staff to deliver exceptional service at all times.
• Effective Multitasking and Prioritization: Demonstrate adeptness in multitasking and effectively prioritizing tasks, ensuring efficient and smooth operations even during peak periods.

HOTEL EXPERIENCE REQUIRED**

• Minimum four years hotel executive leadership experience required (GM/AGM/DOS)
• Thorough understanding of total hotel operations
• Ownership Skills and excellent communication skills are a must.
• Prior DOS/Sales experience is preferred.
• Marrott branded experience preferred.
• 3rd party management/franchise experience preferred.
• Proven track record of driving NOI result
• Demonstrated proficiency in managing to a performance plan (budget/forecast).
• Demonstrated proficiency reading and understanding profit and loss statements.
• Proven track record of driving NOI result
• Demonstrated proficiency and full understand of labor management and expense controls
• F&B experience is preferred.
• Hands on leadership experience is a must.
• Must be proficient in Microsoft Office products with an emphasis in excel.
• Must be able to work AM/PM Weekends and Holidays as needed.
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Proven record of success with Quality Assurance reviews and Guest Satisfaction.
• Time management and organizational skills.