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Form of workSince our founding in 2001, Watterson has provided exceptional professionally managed support to our clients nationwide who include many of the largest retailers, real estate holding companies, insurance providers, and commercial lenders in the country. At Watterson, we pride ourselves as being our clients professional management provider and an extension of our clients’ team. Watterson offers our clients a full suite of environmental and facilities management services including disaster/emergency response, environmental services, and facilities/construction management.
Title: General Manager
Reports to: Vice President of Operations
Position level: Manager; has direct reports
Position Summary
The General Manager (GM), reporting to the Vice President of Field Operations will lead a team of people with responsibility for achieving revenue, gross margin, and EBIDTA targets. The GM plays a vital role in overseeing the overall operations and strategic direction of a specific location. They are responsible for managing day-to-day activities, ensuring efficient and effective operations, and driving growth and profitability for their location.
Key Responsibilities
- Leadership and Team Management:
- Oversee and provide strong leadership and guidance to field team, fostering a positive work environment.
- Recruit, train, and develop a high-performance team, ensuring they have the necessary skills and resources.
- Set performance goals, conduct regular performance evaluations, and provide constructive feedback.
- Locate and utilize subcontractors - review subcontractors’ work, quality levels, pricing, and inspect worksite periodically to ensure it meets company standards.
- Promote teamwork, collaboration, and effective communication across all departments.
- Operational Excellence:
- Develop and implement operational strategies, policies, and procedures to ensure smooth and efficient workflow.
- Oversee project management, ensuring timely completion, quality control, and adherence to safety standards.
- Communicate and enforce corporate objectives, key messages, policies, and procedures.
- Financial Management:
- Oversee financials, including budgeting, forecasting, and financial reporting for operations and projects.
- Monitor key financial metrics, identify variances, optimize resource allocation, and implement corrective actions/ cost-saving measures when necessary.
- Collaborate with the finance team to manage cash flow, optimize profitability, and make informed financial decisions.
- Quality Assurance and Customer Satisfaction:
- Ensure high-quality service delivery, adherence to industry standards, and customer satisfaction.
- Implement quality control measures, conduct regular inspections, and address any quality issues promptly.
- Maintain a customer-centric approach, handling customer complaints and resolving issues effectively.
- Partner with the Corporate Growth and Marketing team to gain new business and provide services for the organization’s customers as well as locally build and develop relationships with current clients and potential future clients.
- Foster a culture of continuous improvement, promoting innovation and excellence in service delivery.
Skills/Traits/Competencies
- This position requires strong leadership skills, industry knowledge, and a proven track record in successfully managing the business as they oversee company policies and direct activities toward long-range goals for growth and profitability.
- Organizing - Mobilizes appropriate resources (People, funding, materials, and support) to get things done. Manages multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives. Forms the right structures, processes, and/or teams to enhance productivity.
- Problem solving – Poses insightful questions, explores all sources for answers, uncovers hidden patterns, goes beyond the obvious, employs rigorous logic to understand problem origins, and devises creative, cost-effective solutions.
- Analytical thinking – Leverages facts and data for logical assumptions, discerns significance, identifies inconsistencies, and draws accurate inferences through differentiation, comparison, contrast, linking, and research.
- Effective Communicator – Consistently communicates clearly and thoroughly, optimizing audience understanding with concise, timely, and effective speaking and presentation skills.
- Collaboration/Relationship Building – Cultivates strong working relationships through interpersonal skills, secures cooperation, promotes win-win solutions, and collaborates effectively with individuals beyond formal authority to achieve goals.
- Adaptability – Adapts by adjusting behavior, routines, and habits to meet goals and changing circumstances, maintaining balance amid conflicting demands.
- Project Management - Effectively uses the company's systematic approach to planning, organizing, directing, supervising and accomplishing the goals of a project(s) requirements and activities to meet objectives. Includes balancing the task requirements within the constraints of schedules and budgets.
- Builds Effective Teams - Understands and uses team-based Processes to accomplish goals; blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Comprehensive knowledge of financial management, budgeting principles, cash flow, collections, and business plans.
- Coaching - Identifies individual’s career direction and assists in their development for the positions or assignments, even if they will be lost to another unit. Helps in identifying problems, guidance and/or counseling for improvement in team performance and does so in a positive manner.
- Recognizing and Rewarding - Identifies and acknowledges individual and team accomplishments. Provides praise and/or tangible awards for achievements. Recognizes individuals for continuous improvement and commitment to quality and service.
Experience/Education/Qualifications
- 5 years of emergency, restoration, or reconstruction experience.
- Proven experience as a General Manager or in a similar leadership role within the emergency response, disaster recovery, or restoration industry, including 5 years of team management.
- Demonstrated ability to drive business growth and achieve financial targets.
- Familiarity with laws, rules and regulations that govern the area of the job, the restoration and/or construction industry including but not limited to your scope of work including best practices.
The successful candidates will receive a competitive compensation package that includes: health, dental, and vision insurance, company-sponsored 401(k) retirement plan, holidays, and paid time off (PTO). Watterson is an E-verify and Equal Opportunity Employer. Watterson conducts background checks as part of our candidate selection process.
