Address
Form of workGeneral Manager
Summary: Responsible for the overall management of multiple apartment communities, including, but not limited to personnel management, strategic planning, financial management, risk management and outstanding customer service and resident retention programs.
Reports to: Regional Director
Job Type: Full-time
Duties and Responsibilities:
- Personnel Management:
- Manage high-quality on-site staff through implementation of effective recruitment, training, coaching and development programs
- Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
- Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed Direct entire Turn process per Company standards
- Strategic Leasing Management:
- Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
- Effectively show, lease, and move in prospective residents Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
- Financial Management:
- Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
- Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
- Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis
- Customer Service:
- Manage an excellent customer service program
- Manage resident retention and service request follow-up programs
- Monitor an effective preventative maintenance program
- Monitor service request turnaround and ensure the responsiveness of the maintenance staff
- Administration & Risk Management:
- Perform apartment inspections quarterly as well as prior to move in and move out
- Manage property risk effectively by communicating incidents and potential liabilities Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
- Perform other duties as assigned by supervisor
Qualifications:
- Minimum of two years of property management experience is highly preferred
- High school diploma or equivalent highly preferred
- A college degree or extensive experience in property management is preferred. Ability to perform intermediate mathematical functions
- Ability to understand and perform all on-site software functions in Entrata preferred
- Reliable transportation to and from work
We Collectively Stand Behind Our Five Core Values:
- Steady in all seasons
- Question the status quo
- Unparalleled engagement
- Authentic and genuine
- Dedicated to we before me
Benefits:
- Competitive Hourly Wage, Commission, and Bonus Pay Eligibility
- Dental, Health, and Vision Insurance
- Short Term and Long Term Disability and Company Paid Voluntary Life
- Paid Time Off
- 10 Paid Holidays and 2 Floating Holidays
- 16 Hours of Paid Volunteer Time
- LGBTQ+ Friendly Workplace
- Age-Inclusive
- Hiring Heros Program
Schedule:
Position requires the ability to work any of the seven days of the week, overtime hours when requested, and on-call. Travel may be required as necessary to attend training and other company functions
Work Location: One location
