General Manager

Job Title: General Manager
Department: Administrative
Reports To: Area Director of Operations
FLSA Status: Exempt

Hilton, Hampton, Holiday Inn Express Brand Experience

SUMMARY:
Directs and coordinates activities of the Hotel to obtain optimum efficiency/economy of operations and maximize its full potential with a balanced focus on people, product, and profit.

ORGANIZATION EXPECTATION OF EMPLOYEE

• Adheres to policies and procedures
• Acts as a role model within and outside the organization
• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with the Corporate Office about hotel issues
• Generate and book cross sell leads
• Monitor progress of the department team
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties of the position
• Meets expected hotel’s productivity standards

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned as needed by management.

• Provide leadership for all hotel personnel: directly for key managers and indirectly for supervisors and non-management personnel (staff members).
• Prepare an annual manpower development succession plan that reflects a very definite focus on and commitment to training.
• Make selections for key management positions according to the hotel and company policies ensuring the candidates meet the job specifications. Counsel and advise direct subordinates on the selection of the key management staff.
• Develop and install a system of standards of performance with appropriate feedback systems whereby each individual may objectively appraise their own management performance and levels of improvement.
• Establish, practice and instill by example a progressive style of management which is both positive in nature and which focuses on improvement in contrast to styles which focus on winning and losing.
• Represent the hotel in civic, business, industry, and local government.
• Have complete responsibility and accountability for the hotel expected financial and human capital performance.
• Develop clearly defined annual objectives for the Hotel that reflect significant improvement throughout the operation and represent a high level of fiscal integrity.
• Develop a comprehensive annual marketing plan that focuses on specific results and which includes thorough action plans and budgeted costs associated with their implementation.
• Ensure that the Hotel has in place an accurate organization chart that reflects a management organization and structure that is compatible with and supportive of the physical and fiscal plans of the company.
• Monitor performance and improvement on an on-going basis so as to determine the effectiveness of implementation strategies. Function as a facilitator of ideas and action plans and as a leader and coach of individual performance. Provide a pro-active rather than a re-active perspective to the on-going operation of the hotel.
• Keep the supervising Area Director of Operations informed about the condition of the hotels and all major factors influencing their operation.
• Represent the company and the Hotel to the public (civic, service and professional groups), industry, and government in such a manner to enhance the reputation of the company, Hotel, and to gain recognition for their competency and contribution.
• Prepare a comprehensive annual operating profit plan, for all departments within the

Hotel with addendum plans for maintenance, repair, sanitation, and energy conservation and uniform replacement.

• Prepare a detailed annual capital expenditure plan.
• Prepare a salary administration plan.
• Ensure at least one internal and external audit is to be conducted annually.
• Establish the source of business available to the Hotel and establish priority and sales opportunities in the development of that business.

OTHER RESPONSIBILITIES:

• Operate the Hotel with the integrity and commitment that results in its continued growth and increased profitability.
• Accept responsibility for the health, safety and welfare of the guests and the employee of the hotel.
• Accountable for all personnel actions, assets and personal property and the end
• result of their use.
• Develop with each key manager clearly defined divisional objectives which focus on
• significant improvement and which are in harmony with and supportive of the overall mission of the hotel.
• Deliver job descriptions for all team members to ensure clarity and understanding of the job’s purpose and the tasks performed in achieving job responsibilities.
• Maintain a high profile while serving as a company representative.
• Respond to all inquiries within 24 hours.
• Maintain a friendly, positive attitude with clients, guests and employees.
• Maintain a high level of professionalism with a "lead by example" profile. Recommend streamlining suggestions, changes, or possible efficiency improvements in any area.
• Respond to corporate, client, and your hotel requests on a timely basis.
• Adhere to all policies, procedures and standards set forth by this department, and the corporate office.
• Comply with all safety and OSHA requirements.
• Maintain a professional and clean working environment.
• Report to work as scheduled, in professional attire.
• Direct any questions or concerns with the Area Director of Operations.
• Comply with all deadlines.

****** NOTICE *****
The hotel has the right to assign additional duties where it deems necessary and to temporarily or permanently transfer you to any job within your capabilities to perform.

SUPERVISORY RESPONSIBILITIES:
Manages all aspects of the hotel staff on a daily basis, and as the Chair of the Executive
Committee member carries out interim supervisory responsibilities in accordance with the company policies and applicable laws. Responsibilities may include interviewing and training staff; planning, assigning and directing work; arranging fill-ins; addressing complaints and resolving problems, etc.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
Bachelor’s Degree and five years of hotel General Manager experience required, and/or a combination of five years training and experience with increasing responsibilities in hotel management capabilities.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, taxes, and gratuities.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds to the waist, chest, and above the head. Employee must also be able to carry 50 pound up to 25 feet. Additionally, employee must be able to bend at the knees with up to 50 pounds, standing to an upright position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

GENERAL SIGN OFF:

The employee is expected to adhere to all policies and to act as a role model in the adherence to organization policies.

I have read and understand this explanation and job description. I can perform all the essential functions of this position.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person