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Form of workJob Summary
The General Manager maximizes guest satisfaction and the efficient operation of the hotel by leading hotel management team with continual focus on achieving hotel profitability through revenue generation, cost control, guest and employee satisfaction and development of future leaders for the organization.
Essential Job Functions:
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
- Maintain regular attendance in compliance with hotel standards according to the business levels of the hotel.
- Maintain high standards of personal appearance and grooming per hotel guidelines.
- Design, comply and ensure adherence standards and regulations to encourage safe and efficient hotel operations.
- Ensure the efficient operation of the hotel through effective leadership and support of Guest Services, Food & Beverage, Food Production, Engineering, Sales and Housekeeping departments.
- Communicate and/or correct deficiencies in these departments in conjunction with the departmental manager and/or manager/supervisor on duty.
- Engage in community and public relations to ensure hotel is well represented in the local community.
- With DOS, lead revenue generation programs.
- Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members, as necessary.
- With Housekeeping Manager and Chief Engineer, ensure completion and execution of Preventative Maintenance and Deep Cleaning Programs through daily and/or weekly inspection of rooms/public areas.
- Is familiar with S.O.P.'s in all Operational departments.
- Ensure that each department complies or has developed an Action Plan for achieving compliance with S.O.P.'s.
- Maintain procedures for handling of the hotel safety (OSHA, Work Comp, Bloodborne Pathogens, COVID, fire and safety training) to ensure safe working conditions and security.
- Following QHR quarterly safety audit and submit to QHR corporate human resources.
- Ensure effective recruiting, hiring, and onboarding is occurring, and hotel is staffed to meet the business levels of the hotel.
- Actively engage with corporate HR as it relates to HR administration including hiring, employee relations, employee development, employee benefits and wages, hotel policies, employee evaluations, employee coaching and accountability, termination, and legal compliance.
- Develop managerial and hourly employees through the implementation of approved training programs.
- Lead one-on-one meetings with the Department Heads to facilitate personnel development and ensure ongoing effective/open communication throughout the hotel.
- Ensure service training standards are met in each department and accountability for employee performance is in place.
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
- Assist in planning and executing budgets and hold appropriate staff accountable for financial goals and responsibilities.
- Work with corporate office and hotel executive team to ensure ownership and corporate reporting criteria are met.
- Participate in required M.O.D. coverage as scheduled.
- Support Operational departments during peak periods and maintain high visibility in public areas during peak business levels.
- Other duties as assigned.
Salary: $90,000-$100,000/year
