General Manager

Job description

Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area.

FEI is a third-generation family owned and operated company. As such, FEI understands that open communication with both employees and clients is critical. Employees and clients alike are considered to be part of the FEI family.

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

SUMMARY: The General Manager has oversight for all service & project activity within the branch office’s territory. This includes leading the service team, managing day-to-day operations, assisting the sales and construction teams to continue growing your territory, and partnering with the heads of those departments to ensure goals are being met and concerns are resolved in a timely manner.

DUTIES AND RESPONSIBILITIES:

· Responsible for overall service and construction activity within your geographic territory.

· Manage a team of field technicians, office support staff, and warehouse operations for your site.

· Partner with the VP of Construction and Director of Service Sales to ensure activity in your territory is meeting targets. Lead strategic business development and planning processes to grow the territory.

· Respond to customer inquiries and emergency calls. Resolve escalated customer concerns. Maintain regular customer contact to ensure satisfaction.

· Track, analyze and report operational and territory sales data on a regular basis.

· Run monthly branch review meetings with senior management, reviewing the progress YTD towards goals and forecasting for the following few months.

· Promotes and models FEI culture and values of timeliness, responsiveness, respect and understanding, open communication, and continuous improvement.

· Coach, develop and mentor employees to meet company objectives and the individual’s professional growth.

· Ensure a safe working environment for all employees and ensure field technicians are aware of safety guidelines and best practices.

· Reviews territory billing on a regular basis, ensuring accuracy in the approval process. Partners with Collections team to ensure past due balances are being collected.

· Order stock, parts & materials. Stage work orders for technicians. Partner with the Purchasing Coordinator and Medford Warehouse Manager for local inventory management.

· Stay up to date on industry knowledge.

· Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

· Directly supervises office support staff and field service technicians in your location.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

· Proven track record of success in an operational management role and leading teams.

· Prior experience managing in a field service organization, strong preference for experience in the fire safety field.

· Ability to consistently function at a high level in a fast-paced, dynamic service organization, preferably in fire protection, security, HVAC or similar industries.

· Ability to think, analyze and act strategically and swiftly.

· Strong leadership, interpersonal, and influencing skills.

· Excellent communication skills, self-motivated, self-starter, well organized.

· Basic understanding of accounting, P&L management.

· Demonstrated aptitude for problem-solving with an ability to determine effective solutions for customers and employees.

· Bachelor’s degree or two to four years related experience and/or training, or equivalent combination of education and experience.

· Computer skills required: General computer proficiency required. Experience with Salesforce.com a plus. Will utilize Microsoft Office products, Salesforce.com, and Financial Force software programs on a regular basis.

Salary: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus opportunities

Education:

• Bachelor's (Required)

Experience:

• Management: 5 years (Required)
• Life Safety: 5 years (Preferred)
• Service Management: 5 years (Required)
• Managing tradesman: 5 years (Preferred)

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