General Manager

Job Description:

The Hyatt Place GM is responsible for the overall success of the hotel. He or she is expected to drive revenue, maximize profit, ensure quality, and lead staff.

Revenue:

1. Sales: Provides leadership support and direction to the sales team. Takes an active role in the sales process by coordinating accounts to maximize sales and develop demand trends. Makes sales calls, maintains own accounts, and capitalizes on miscellaneous revenue opportunities.

2. Financial: Aggressively pursues revenue goals. Responsible for yield management and maximization of revenue. Prepares and manages budget to ensure smooth and efficient operational procedures.

3. Community Involvement: Ensures good standing in the community by developing and maintaining relationships with local schools, universities, Chamber of Commerce, Convention and Visitors Bureau, other hotels, and other community organizations.

Profit:

4. Cost Control: Manages expenses to maximize company/hotel profitability. Responsible for effective labor management, follows company procurement guidelines, and applies good business judgment. Seeks and implements cost saving strategies.

Quality:

5. Guest Service: Ensures that the hotel meets/exceeds company and brand standards for guest satisfaction.

6. Training: Analyzes quality issues, identifies training needs, and ensures implementation to improve results. Utilizes available resources and adheres to company training policies.

Leadership:

7. People Management: Responsible for hiring, setting goals and holding management team accountable. Provides feedback, rewards, and recognition.

8. Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear communication. Promotes collaboration and positive, professional work environment. Adheres to company Standard Operating Procedures.

This position reports to the Chief Operating Officer.

Job Requirements:

• 3 years GM experience
• Experience with P&L's
• Strong employee relations/human resources
• Excellent communication skills
• Microsoft Office skills.
• Great Customer Service Background.
• Understands what employee training is and able to implement it
• Successful hotel operations track record
• Excellent references
• Able to thrive in high pressured environment
• Works well as a team member

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.