General Manager

Tellico Village Food Service, LLC is looking for a qualified Restaurant General Manager for the Tellico Village Yacht Restaurant.

The General Manager is responsible for managing the daily operations of our restaurant, including the selection, development and management of employees. Additionally, the GM oversees the inventory and ordering of food and supplies, optimizing profits and ensuring that guests are satisfied with their dining experience.

ESSENTIAL FUNCTIONS:

Primary responsibilities include:

• Oversee and manage all areas of the restaurant and make decisions on matters of importance.
• Consult with F&B Director on important matters which may have significant impacts on the success of restaurant operations
• Adhere to set standards and levels to increase sales and minimize costs, including food, beverage, supply, and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs. Work with F&B Director for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Must be ServSafe certified.
• Will uphold all ServSafe guidelines.
• Ensure positive guest service in all areas.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Banquet Responsibilities:

• Discussing sales contract details with the head chef.
• Planning the venue layout according to the number of guests and the type of event.
• Determining the number of table waiters and servers required.
• Supervising the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations.
• Consulting with the Head Chef regarding the timing of meal courses to be served.
• Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables.
• Managing the availability of liquor and soft drinks, when required.
• Preparing work schedules and completing documentation in a timely manner.
• Answering customers' questions and accommodating special requests.

Personnel Responsibilities:

• Provide direction to employees regarding operational and procedural issues. Interview employees, direct hiring, supervision, development and, when necessary, termination of employees.
• Conduct orientation, explain AWE Hospitality philosophy, and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

Requirements

• Hands-on, proven work experience as a General Manager, Restaurant Manager or Assistant General Manager
• Excellent interpersonal and communication skills.
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Excellent organizational skills
• Conflict management abilities
• Ability to manage a team in a fast-paced work environment
• Flexibility to work during evenings and weekends

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.