General Manager

The General Manager leads the overall store operations and team to create an exceptional experience for customers. The General Manager is responsible for selecting, training, coaching, developing and retaining the very best talent for the store and driving a high-level of performance among the team to maximize store profitability and ensure a high level of customer and associate satisfaction.

Compensation: $150k-$200k

Benefits:

• Medical, dental, vision, disability, FSAs, and life insurance
• Paid Time Off and paid holidays
• 401K
• Gas Discount
• Pet Insurance
• 5-day work week
• Employee Assistance Program
• Training and Development Programs
• Referral Program
• Legal Coverage
• Identity Theft Protection
• And so much more….

Leadership Responsibilities

• Conduct yourself and lead the team in a way that supports RV Retailer’s Core Values, Leadership Qualities, and Mission and Vision. Bring Commitment and Passion to your store, associates and customers.
• Great Communicator: Provide the team with exceptional communication to set a clear vision, direction and goals for the team to achieve targeted performance in:
  • New/Used RVs
  • F&I Products sales
  • Service and Parts
• Teamwork and Will to Win: Engaging and motivating the team to achieve key goals and performance expectations. Ensure Accountability from individuals and the teams to meet goals and Win!
• GMs are present and approachable. The General Manager Leads by Example on the front lines with customers and associates, and fosters an environment where the team is comfortable approaching them with ideas and issues. The General Manager ensures associates feel valued and connected to their store leadership and the company vision.
• Invest in Your People: Recruiting, retaining, and developing talent through coaching and training.
• Focused on taking the time to hire the “right” people aligned with company values, and train them to ensure success and a long- term career with the company.
• Customer Commitment: Driving a culture of exceptional Customer experience. This is a top responsibility for the General Manager who must create a great customer experience in the store and personally ensure customer concerns are resolved.
• Ensure the store maintains high professional standards for our customers and associates.

Operational Responsibilities

• Driving the business through a high-level of involvement in the day-to-day operations
• Provide strong sales leadership
• Motivate and assist Sales & Finance Managers in completing deals with strong coordination of sales and F&I to optimize GP and the customer experience
• Support strong F&I operations and the RV Complete brand
• Appraising used units for trade value
• Managing all areas of customer traffic
• Partnering with Region leadership to plan and manage inventory levels.
• Support service and parts operations to ensure a great customer experience at delivery and after sale
• Support customer pay sales and other growth initiatives in service and parts
• Analyzing the business and developing action plans to improve performance
• Setting and achieving targeted goals
• Maintain an impeccable visual appeal of the facility & inventory.
• Ensure all customers are taken care of when in the store.
• Manage and maintain proper staff levels to control payroll expense.
• Managing store controllable expense elements
• Enforce the procedures of the company
• Partner closely with market, region, and executive leaders in the areas of Sales, F&I, Service, Parts, Marketing, Human Resources, and Accounting to maximize performance growth and alignment with company initiatives as well as ensure the procedures of the company are followed.