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SalaryGENERAL MANAGER
Hotel Haya
Reports to: Regional Operations Leader, position is exempt
THE ROLE
The General Manager has the responsibility for overseeing and managing all aspects of the hotel’s operations to ensure its overall success and profitability through developing strategy, driving execution and fostering relationships with the community, ownership groups/asset management, guests, and associates. The General Manager will embrace and execute against our company pillars of translocal hospitality, intuitive service and collaborative culture. As the leader of the hotel, you are accountable for associate engagement, the guest experience, financial performance, revenue generation, reputation building, community relations, among other responsibilities. The General Manager will find a balance between actively participating in the daily operation – leading by example and inspecting what they expect and developing strategy for long term success. The candidate’s personal priorities and preferences need to align to the demographic and psychographic of the guests of the hotel. The General Manager will need to be immediately aware of their neighborhood's strengths, opportunities and how the hotel can better integrate into the community through charitable and volunteering partnerships, attendance at city council meetings, connecting with local merchants, farmers, roasters, brew masters, and artisans.
WHAT YOU WILL DO
- Plan and direct the implementation of the hotel’s long-term strategies while making sure strategies align with the vision and mission of the hotel.
- Ensure that the hotel’s financial performance is optimized in terms of revenue, profitability, and operational effectiveness. Seek prospects for growth, such as market expansions and collaborations.
- Create and develop an executive team by offering direction and mentoring. Foster an innovative culture and keeps the hotel ahead of the competition.
- Reduce any risks that might influence the hotel’s operations and financial stability.
- Collaborate with headquarters for support through subject matter experts as needed.
- Ensure the balance of needs and direction between Aparium Management and Hotel Ownership.
- Take ownership of the short and long-term profitability of the hotel.; interpret a P&L fluently to understand what the needs are to drive top-line revenue and what costs to control to enhance GOP.
- Act as the ‘mayor’ of the neighborhood and create relationships and connections within the local community by knowing every merchant, operator, and owner within the hotel’s vicinity; the GM is expected to participate in local boards, community service projects, and events which represents the translocal hospitality for the hotel.
- Attract and select the most qualified, on-brand talent; develop and coach associates for future advancement; and guide the executive team in their role and purpose in developing their people and identifying ways to improve the work environment through practices, tools and communication.
- Reinforce the company's Art+ Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel.
- Create a Food + Beverage driven environment, ensuring the hotel's restaurant concepts are in full force; partner closely with the leaders of Food+ Beverage to ensure offerings are locally sourced and produced, of the highest quality and celebrate the locality of the hotel; and be passionately aware of average checks, VIP reservations, special events, costs, signature dishes and the mixologist's recent creation.
- Encourage associates to follow instincts and use their best judgment to create experiences for guests that are thoughtful and authentic; ensure associates are educated thoroughly on Aparium's Art+ Science methods; model and uphold Aparium standards consistently; and utilize guest feedback to improve service delivery.
- Believe in and exhibit the service profit chain theory. Know that engaged associates create return guests; not only does the team respond urgently to online guest compliments and concerns, they also focus on associate engagement and know a Glassdoor comment is just as critical.
- Ensure you and your executive team achieve their quarterly incentive (among the best in the industry by the way) by driving the key metrics that make the hotel successful; the incentive is a balance scorecard that ensures the components of people, product and profit receive equal attention.
- Dive deep into the sales, revenue management and marketing efforts by measuring the effectiveness of broad-based marketing plans and yield management efforts to diversify sources of revenue and maximize the number of market segments needed, have a well-rounded plan.
CAREER EXPERIENCES
- You have been a previous Managing Director or General Manager in a full-service hotel for at least three (3) years within an upper-up scale or lifestyle company or property.
- You have worked for a lifestyle hotel company or independent hotel group and may have led or participated in restaurant or hotel openings.
- You have strong experience in Food + Beverage operations and view the restaurant as an independent location and not just a hotel amenity.
- You have earned a Bachelor’s degree; or have related relevant years of experience.
- You have proficiency of the English language in reading, writing and verbal communication.
In addition to the responsibilities outlined above, the associate agrees to perform any other duties and tasks assigned by the employer, which are deemed to be within the scope of the employee's skills and abilities.
Aparium Hotel Group is an equal opportunity employer. We do not discriminate against associates or applicants for employment on the basis of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or any other characteristic protected under federal, state or local law. We are committed to providing a work environment that is inclusive and free from discrimination. The hotel and company are a smoke-free, drug-free facility. Aparium is an E-verify employer.
