General Manager

ABOUT THE COMPANY

Founded in 2002, Swim Club Management Group, Inc. has quickly become the market leader for commercial swimming pool management and swimming pool maintenance services in the Carolinas and Virginia. SCMG has branches in Charlotte, Raleigh, and Asheville, NC as well as Richmond, VA. Continued expansion plans will rapidly broaden our reach over the next few years.

SCMG employs nearly 2,000 seasonal lifeguards and over 50 full-time professionals.

POSITION OVERVIEW

Swim Club Management Group, the premier swimming pool management company in the Carolinas, Southern VA, and Tennessee, provides service to high end clients and country clubs. We are looking for our next General Manager in Richmond, VA. This is an excellent opportunity for someone who is looking for growth with a company.

ESSENTIAL RESPONSIBILITIES

• Oversee day-to-day operations, ensuring efficient and effective pool management, delivery of pool construction, maintenance, and repair services
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally; promoting a positive and healthy work environment and ensure a strong employee moral
• Oversee recruitment and training of new employees to ensure strong retention of employees
• Work with the staffing department to coordinate proper staffing and ensure correct all client locations operational hours are scheduled
• Train, develop, and support all direct reports to establish their adherence to the company policies, procedures and high standards.
• Evaluate and improve operations and financial performance
• Direct the employee assessment and performance management process, partnering with upper management and Human Resources
• Ensure staff follows health and safety regulations adhering to OSHA and all required compliance procedures
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Develop and execute strategic plans to achieve growth and profitability targets within the company.
• Anticipate client expectations, seasonal changes within the business approach, staffing needs/changes and make appropriate strategic adjustments accordingly.
• Conduct regular (weekly) site inspections of all managed areas in order to maintain safety, risk management, customer service (client, resident, guest, member) and the company’s standards.
• Provide seamless communication, implementation and execution of directives as communicated from the Executive team and department leaders.
• Attend Board meetings and maintain /cultivate relationships with all relevant parties and key decision makers.
• Create and ensure a safety first culture that is apparent in every operation daily.
• Provide performance reports/updates to the Executive Leadership team.
• Ensure all operation procedures and first rate practices are being demonstrated at every location.

REQUIRED SKILLS AND QUALIFICATIONS

• Proven experience as a General Manager or similar executive role with five years of experience preferred
• Background in the aquatics or similar industry preferred
• Experience in planning and budgeting
• Knowledge of business processes and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• BSc/BA in Business or relevant field; MSc/MA is a plus

PHYSICAL REQUIREMENTS

• Sitting, standing, and walking
• Prolonged use of computers involved; use of hands and finger coordination
• Working outdoors for prolonged periods of time
• Carrying, pushing, pulling, and lifting 50+ lbs

BENEFITS

• Medical Benefits, Dental Benefits, Vision Benefits, Healthcare spending accounts (HSA/FSA)
• 401K Benefits
• Employee Assistance Program (EAP)
• Paid Vacation time, Sick time, and Holidays
• Growth opportunities

Job Type: Full-time

Pay: $95,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Henrico, VA 23228: Relocate before starting work (Required)

Work Location: In person