Game Technician

QUALIFICATIONS

• High School diploma and some technical training.
• Minimum one years of technical experience or equivalent training through classwork or previous employment.

PURPOSE

• Establish minimum standards of performance.
• Provide training and incentive for job completion and advancement.
• Facilitate teamwork and efficiency through clear division of responsibilities.

OUTCOMES

• High company operating performance.
• 100% guest satisfaction. Exceed expectations.
• Service and quality excellence across all departments and disciplines.
• Highly trained and capable work force.
• Assured staff and guest safety.
• Compliance with all company, regulatory and federal requirements.

DUTIES AND RESPONSIBILITIES

General:

· Adhere to all company policies and procedures.

· Maintain professional conduct and appearance at all times.

· Communicate effectively up and down the organizational structure.

· Complete special projects or additional work requests made by management on time.

· Be proactive in identifying problems which may compromise service, quality, safety and/or company financial performance.

· Maintain a cooperative and sensitive teamwork attitude when dealing with management, staff, and customers.

· Demonstrate continued improvement of knowledge and skills as it relates to your position. Your work should be free of excessive errors and meet all standards of the position.

· Maintain a well-organized, clean and clutter free work area and warehouse.

· Always work to meet and exceed all regulatory, safety, and quality standards which relate directly to your job function.

· Ask for assistance when you are unclear on procedure and/or unable to complete tasks on time.

· Follow up on commitments and assignments in a timely manner.

· Meet with your supervisor at minimum quarterly to discuss results to date and future direction.

· R.E.A.C.H.

Job Specific:

· Troubleshoot, repair, and perform preventive maintenance on games to minimize down time. Games should be kept in a like new condition.

· Assist in the coordination with the Technical Manager or General Manger to develop a preventive maintenance plan.

· Acquire parts for games from new or existing sources with the goal to minimize parts expense.

· Manage parts ordering and use. Update web-based tracking system timely.

· Communicate all game problems or arcade operational issues with the Technical Manager or General Manager.

· Work full shifts when scheduled; whether working alone or scheduled as the second person on a busy night shift. An employee must be on location all hours of the day from opening to close without exception.

· Greet each guest that has a problem or issue with a smile and good attitude and ascertain what is needed to resolve the issue in the quickest and fairest way possible to the guest.

· Assist in cleaning games, loading games with tickets, filling Instant Win merchandise and perform other game room attendant duties when working alone or scheduled as the second person on a busy night shift.

· Ensure that the token changers are full of tokens and working properly and ticket stations are empty and working properly.

· Display instant win prizes so that they are appealing the customer and the cost of goods sold falls within guidelines.

· Ensure that token collecting and storage and other security procedures are strictly followed

· Perform a weekly collection of games when required.

· Assist other locations in set up, tear down, game moves or improving their operations.

· Manage and protect company assets including, but not limited to, equipment and systems containing sensitive or proprietary information and data.

· Maintain effective leadership and working relationships with all departments and company personnel in accordance with the FEG/CCME Employee Policy and Procedure Handbook. Manage staff according to the standards and policies set forth by the company.

· Any other legal duties as required by the General Manager.

Job Types: Full-time, Part-time

Pay: $19.73 - $23.76 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Ability to Relocate:

• Peabody, MA 01960: Relocate before starting work (Required)

Work Location: In person