Game Master

About us

We are looking for an enthusiastic Game Master to join our team at our GSR location.

Our escape rooms have a lot of different themes, from a bank heist to a medieval castle, along with our 1920’s hotel themed lobby. Game Masters get to play into these themes to create an immersive and memorable experience for our customers! As stated our lobby is 1920's hotel themed so our Game Masters get to act as the "hotel" bellhops.

We have a total of five rooms with different modes and themes. The goal of a Game Master is to understand how each puzzle works, to set up each room, and help teams make their grand escapes! We want to provide all groups that come to Break Through Reno with top-notch customer service, so we expect Game Masters to be able to keep a positive attitude and build good rapport with teams.

We have 4 different positions that have mandatory and on-call hours. All employees are trained and scheduled for all positions. If schduled on-call you get an one hour notice if needed.

Game Masters are expected to:

• Greet and prep arriving groups with enthusiasm
• Quickly think of creative fixes for puzzles (problem solving when issues arise)
• Efficiently set up each of the 5 rooms
• Provide detailed and helpful clues to teams
• Communicate well with other team members and management
• Memorize each room layout and functioning
• Be reliable when scheduled for shifts
• Wear uniform
• Answer phone calls and assist with customer bookings
• Keep a clean/organized environment
• Have basic knowledge and understanding of computers
• Keep store clean

Please keep in mind our closing time differs, from 11pm and can be as late as 12:30-1:00am depending on bookings/closing.
Earliest start time is 9am

Job Type: Part-time

Pay: $14.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• On call

Application Question(s):

• How many hours do you want/need a week? (specify max or min)
• What is your work availability? MUST BE AVAILABLE SUNDAYS

Shift availability:

• Day Shift (Required)

Work Location: In person