Gainsight Administrator

Are you passionate about helping client success managers make the most out of their portfolio through automation and strategic planning? Do you believe that successful clientadoptionis the foundation of a successfullong-termpartnership? Can you check your ego and accomplish ambitious goals by inspiring and motivating your team and peers? Three times yes? Sounds like we found a match!

About This Opportunity:

Popmenu is seeking a Gainsight Administrator who can help apply the best of Gainsight to the needs of Popmenu. You will get the unique opportunity to help us build optimize a fresh instance of Gainsight as well as have influence strategic conversations on how to continue to build the most efficient and effective processes. You will also have the opportunity uncover critical insights to inform our customer success strategy on retention and growth.

Our ideal candidate is comfortable interfacing with business leaders to ascertain and document requirements, as well as have a strong technical foundation in all the capabilities of Gainsight in order to design the best solutions for our Client Experience team.

What's On Your Plate:

• Configuration of Gainsight: Our Gainsight administrator is excited to take ownership of configuring Gainsight CS and Gainsight PX: From gathering business requirements, establishing connections with existing systems, to designing and documenting processes, they help us navigate this journey with foresight and stellar business acumen.
• Administration of Gainsight: Whether it's designing automated triggers, building dashboards, or running ad-hoc reports, our Gainsight Administrator is driven to ensure that our Client Experience (CX) team always has relevant insights at their fingertips. They don't mind being hands-on either when it comes to User Administration, Rules, CTAs, Journey Orchestrations, Health Scores, Integrations, etc.
• Subject Matter Expertise: Our Gainsight Administrator takes pride in being our residing expert on Gainsight and other relevant software. From proactively monitoring feature updates, educating internal users, answering ad-hoc questions, or proactively offering recommendations for improvement of existing tools, they generously share their knowledge and insights.
• Master Collaborator: Leading through influence is second nature for our Gainsight Administrator. From driving alignment across CX professionals, leadership, and Business Operations to rolling out changes, they map out a simple and effective strategy to get from status-quo to desired state and accomplish buy-in for a common vision.

What You Bring to the Table:

• Professional Credibility: Our ideal candidate has a Customer Success background combined with 2+ years of system design, data modeling, and configuration of Gainsight NXT and Gainsight PX (min Level 1 certification required). They also know how to confidently establish rapport for area of expertise (and also know when not to provide advice).
• Cross-collaboration: They embrace sharing responsibilities and successes with our Business Operations and CX teams, skillfully and proactively approach conflict with a "scientist's mindset" and possess deep curiosity about the goals, challenges and "inner workings" of our business.
• Excellent critical thinking skills: Our ideal candidate has a proved ability to correctly identify and articulate underlying patterns and needs based on information gathered from multiple sources. They are a master translator and can decompose high-level information into details as well as abstract up from low-level information to general understanding.
• Start-up ready: With a passion for building solutions from start to finish, our ideal candidate is a high energy self-starter who takes initiative with minimal guidance in an ever-changing environment. They have outstanding attention to detail without getting caught up in analysis paralysis.

At Popmenu we believe in transparency and meeting candidates at eye level. We know that money isn't everything - but it is important. For this role, we have determined a compensation $90k in addition to company equity to be a fair and attractive offer. We would love the opportunity to meet you and learn more about you and your background. Final offer amounts are determined by multiple factors and may vary from the amount above. Looking forward to chatting with you!

Who We Are:

Popmenuis afast-growing, venture-backed SaaS company in the restaurant/hospitality sector withmore than10,000 restaurantclients.We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We startedwithournow-patented, dynamicmenu technologythat unleashesthe power of a restaurant's greatest marketing tool: themenu.Since then, we have been endlessly innovatingto continue tacklingexisting and emergingindustryneeds.

We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We're excited to meet you!

What We're Serving:

- Genuine Core Values: We asked our employees what's most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. We're proud that our culture has been recognized with several awards including Glassdoor's Best Places to Work and Top Workplaces USA. We're even prouder that peers recognize each other on a monthly basis for exemplifying our values with what we call Super Booms.

- Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka monthly Super Boom winners) pick a cause they are passionate about, and we'll make a donation in their name.

- Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well. Just in the last year, 1 out of 5 team members has been promoted into a new role.

- Company Ownership: When we say, "Act Like an Owner", we put our money where our mouth is! Every single team member receives meaningful company equity options because we recognize that every role is important for our success.

- Benefits for the Whole Family: Along with the typical medical, dental, vision, 401K benefits, we've got your furry family members covered with our Wagmo Wellness Plan.