Furniture Showroom Associate - Santa Fe Springs

JOB DESCRIPTION:

Rove Concepts is a high end, online mid-century modern furniture business with a head office located in Vancouver, BC.  For over 11+ years, Rove Concepts has built trust with clients through delivering quality products and outstanding service to doorsteps throughout North America.

Rove is looking for a Furniture Showroom Associate to work from our Santa Fe Springs warehouse at 8201 Sorensen Avenue, Santa Fe Springs, California.

We are highly experienced in eCommerce, brimming with ideas and enthusiasm, and incredibly excited about what the future will bring.  We are people-focused and love to train the right individual, so if you believe you have the characteristics listed below, we'd love to hear from you.

KEY ACCOUNTABILITIES:

Rove Concepts Sales & Customer Care Team’s objective is to maximize sales opportunities through both showroom and eCommerce channels.  At the same time, we answer customer requests in a prompt and respectable manner while maintaining a high level of service at every touchpoint.

We are looking for confident individuals with an enthusiastic, friendly, and motivated personality. Ideally, this person would have a passion for building client relationships in tandem with an interest in furniture and design.

Kindly note that our operations are 7 days a week, including public holidays and candidates are considered on open availability.

RESPONSIBILITIES:

Showroom

• Maintain displays keeping the furniture looking it’s best with regular cleaning
• General showroom maintenance including watering plants
• Using POS systems
• Loss Prevention: open and lock up duties

Customer Care

• Always aim to deliver an outstanding customer experience to elevate Rove Concepts through phone, email and live chat systems.
• Develop and build a customer-centric environment with the focus on initial purchase to final mile delivery.
• Demonstrate conflict resolution and interpersonal communication skills to help deescalated customer opportunities while being empathetic in tone and demeanor
• Ensure timely, one-touch resolution with all customers.
• Maximize sales during key periods (aka. Black Friday)
• Dedication to customer success; you will aim to always go above and beyond, and you won’t stop until you’ve found a great solution for our customers
• Report online issues to ensure constant improvement to roveconcepts.com or other systems or processes
• Other administrative tasks as the business requires (aka. Warehouse Sales, Etc.)

Product Knowledge

• Be knowledgeable of Rove Concepts product offerings and services to customers when appropriate.
• Communicate the quality of Rove Concepts and be product proud.
• Keep informed about top-selling items, new items and core items.

WHAT YOU’LL NEED:

• Minimum 2 years of transferable experience
• Ability to work in a fast-paced environment
• Exceptionally strong problem-solving and analytical skills, with an ability to clearly identify strategic issues and make tough decisions
• Ability to inspire, engage, and motivate teams to achieve results and success
• Strong organizational skills and attention to detail
• Outstanding communication (written, spoken, presentation) skills
• Out-of-the-box thinker and problem solver with a resourcefulness and can-do attitude
• An entrepreneurial mindset and a roll-up-the-sleeves work ethic - must be comfortable with ambiguity and rapid rates of change
• Waat Waat = Work As A Team & Win As A Team

WHAT WE’RE OFFERING:

• Rocketing growth – yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
• Casual and open work environment
• Competitive salary and benefits package with 3 weeks’ vacation to start
• Working together with seasoned and driven entrepreneurs and entrepreneurial talent who truly strive to make a difference
• Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team

BENEFITS

• Vacation Pay
• Extended Health Care
• Dental Care
• Bonus Scheme
• Smart / Casual
• Job Types: Full-time, Permanent

Rove Concepts welcomes applications from all qualified individuals. We’re committed to employment equity and diversity in the workplace, and welcome applications from all individuals, including but not limited to members of visible minorities, persons of any gender identity or expressions, or any sexual orientation, Aboriginal persons, and persons with disabilities.  If you want to be a part of our community then we're excited to hear from you!

** Only selected applications that meet the requirements of the role will be contacted **