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Form of workJob Description
TRC Professional Soluitions is seeking a talented Industrial Controls and Technical Support Specialist to join one of our industrial automation solutions clients for a role that is Fully Remote! Prefer candidates in the Atlanta, GA area.
Objective:
Our Industrial Control Tech Support Specialists actively and continuously work to improve company procedures and processes. There is NO travel involved in this position - no visiting customer sites, overnight or weekend work! We work in a team environment serving customers by troubleshooting issues and answering technical pre-sales questions received via, phone and email. Questions may involve any productwe sell from any product silo which include: PLCs, HMIs, Communications devices, Drives/Motors/Motion controllers, Process/Fluid Power, Power Distribution and Industrial Components.
Responsibilities:
- Customer Support/Troubleshooting - Provide solutions to customer issues received via, phone and email. Maintain internal database (Salesforce application) of call information. May conduct technical research, testing and re-create customer issues using actual equipment and configurations to assist in trouble-shooting.
- Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge..
- Documentation – May create application notes, review product documentation and suggests updates for hard-copy or online documentation as needed.
Qualifications:
Required
- Requires a Technical Degree with a minimum of 5 years experience OR minimum of 8 years’ industry experience.
- Requires PLC programming and troubleshooting/start-up experience.
- Requires HMI programming and troubleshooting experience.
- Requires experience setting up and troubleshooting Windows to industrial Ethernet network required.
Preferred
- Communications experience with various industry networking solutions (Industrial Ethernet, Modbus TCP, Ethernet/IP, etc.) desirable.
- Experience with AC servo, Variable frequency drives, and stepper systems products a plus.
TRC Staffing Services is committed to providing the very best service our industry has to offer. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our mission is to help our clients build their businesses and help our employees build their future.
TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
