Address
Form of work
SalaryOverview:
Job Description:
Customer Experience
Desired Skills:
Who We Are:
For over a century, HarborOne’s mission has not wavered, total commitment to our customers, our communities, and our colleagues. Founded in 1917 to serve the growing financial needs of our local communities, HarborOne continues to honor and embrace its commitment to strengthen and empower the communities where our customers and employees live and work.
Today, HarborOne has 30 branches in southeastern Massachusetts and Rhode Island and 2 commercial lending offices in Boston and Providence. Our corporate values of accountability, integrity, respect, trust and teamwork are core to how we manage our business and our relationships with our customers. Working at HarborOne will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Job Description:
The Universal Banker services customers in a dual role involving Customer Service and Teller functions. Under the direction of the Branch Manager, the Universal Banker will embrace the mission of relationship building and profitable growth. This is a cross-functional team member empowered to create an exceptional customer experience by meeting customer needs and delivering solutions. This position requires in-depth knowledge of all branch products and services, operational systems, and applications/technologies.
Responsibilities: Responsibilities:
Customer Experience
- Creates an exceptional customer experience by meeting customer needs and delivering solutions from initial greeting to fulfillment.
- Continually exceeds customer service standards and expectations of the branch model including usage of technology, customer on-boarding, and building loyal relationships.
- Educate and engage customers on additional financial solutions.
- Promote and drive high customer service standards to achieve high levels of customer satisfaction.
- Be the face of HarborOne Bank by presenting a professional, friendly and helpful appearance with every customer interaction.
Profitable Relationships
- Open new accounts and perform transactions as needed.
- Acquire low cost core relationships in consumer and business categories.
- Educates and engages customers in conversations to provide financial solutions and guidance.
- Achieve success in all goal categories as assigned. Consistently meet individual performance goals and contribute to team objectives.
- Actively participate in all bank-wide sales campaigns and programs.
- Fully adopt and master new tools for customer relationship management and on-boarding.
Branch Operations
- In the absence of the Branch Manager, may be required to take on additional responsibility to actively run the business.
- Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals.
Job Knowledge & Problem Solving
- Leverage problem solving and strong communication skills to resolve customer issues as quickly and efficiently as possible while focusing on deepening customer relationships.
- Have in-depth understanding of all products, policies, regulations, and procedures.
Required Skills:
- Minimum of two years relevant retail banking or retail experience.
- High school diploma or general education degree (GED).
- Strong attention to detail and the ability to multi-task and balance multiple priorities.
- Excellent communication skills both in-person and over the phone.
- Ability to tailor features and benefits of solutions to customers with varying financial needs.
- Possesses outgoing team ordinated personality with outstanding verbal, written and interpersonal communication skills.
- Self-motivated and exudes confidence with customers while presenting solutions.
- Strong ability to educate and connect customers to alternative channels by leveraging technology, and the ability to adapt quickly to change.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Desired Skills:
- Bachelor’s degree from a four-year college or university preferred or commensurate experience.
- Prior experience working in a fast paced sales, retail, hospitality, or banking environment is beneficial.
