Universal Banker

Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank!

About Us: At Pathfinder Bank, we take pride in being more than just a financial institution – we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Syracuse Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.

Why Join Us:

• Community-Centric: Your role at Pathfinder Bank goes beyond being a trusted financial advisor; it's about actively contributing to the growth and prosperity of the local community we serve.
• Collaborative Environment: Thrive in a fast-paced, collaborative, and engaging work environment where your ideas are valued, and teamwork is celebrated. We believe that together, we can achieve more.
• Employee Support: We understand the dedication and hard work our employees put in, and we are committed to ensuring you feel supported, appreciated, and rewarded for your contributions.
• Flexibility: Enjoy the flexibility of a family-friendly work environment that understands the importance of work-life balance.

Key Responsibilities:

• Relationship Building: Cultivate and strengthen personal and business relationships within the local community. As a Customer Service Representative you will be "face of Pathfinder Bank".
• Customer Service: Lead by example and inspire those around you to deliver exceptional service. Your interactions with internal and external customers will be instrumental in creating a positive and inclusive environment.
• Local Touch: Embrace the opportunity to immerse yourself in the unique needs and aspirations of our local community. Your insights will guide our efforts to provide tailored financial solutions.
• Identify Needs: Interacting with customers and creating relationships is how everyone here at Pathfinder Bank can help turn dreams into reality.

What We Offer:

• A fulfilling and rewarding career with opportunities for growth and development.
• Competitive compensation and benefits package including paid holidays, paid time off, medical (including virtual care and work-life balance services), vision, and dental insurance, a 401K with a generous match, tuition reimbursement, banking discounts, and more!
• The chance to be part of a bank that believes in bringing out the best in its talent.

Summary/Objectives

This position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. The position is a key driver of customer flow in the branch to support these activities. The position services existing customers and grows the business through identifying opportunities with customers. The position assists the CSR and CSS team with customer transactions as required. The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity. Able to process a loan application from application to closing including home equity products while adhering to the consumer loan policy. Their percentage of time spent in each work are is based on branch size, complexity, and need.

Functions

• Provide and maintain excellent customer service to all bank customers.
• When needed, will be required to process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing, in an accurate and efficient manner. Assist with support work on the day-to-day operations.
• Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management.
• Processes daily transactions including deposits, withdrawals, check cashing and payments accurately, and balances work to teller system with minimal assistance.
• Receives, pays out monies, balance cash drawer with minimal assistance, and maintains an acceptable difference record.
• Update customer contact information on an ongoing basis to be sure we have the most accurate data in the event the bank would need to contact them.
• Assists with support work including, but not limited to, night drop, ATM balancing, safe deposit box, and debit card set up, Branch capture, and preparing courier bags for transit.
• Performs various clerical duties including answering phone, typing, filing and preparing check orders.
• Ensures compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit. Maintains confidentiality of all customer records and documents.
• Should manage 75-100 clients & prospective needs.

Competencies

• Customer Service Expertise
• Basic Computer Skills
• Mathematics
• Problem Solving
• Teamwork
• Communication

Supervisory Responsibility

The Universal Banking Professional may lead and direct approximately 3-5 CSR’s and/or CSS’s. Assists in overseeing the CSR and/or CSS functions and operations and may provide input to personnel actions such as performance appraisals, hiring, disciplinary action, etc., yet is not authorized to make final decisions regarding personnel actions. This is done in collaboration with the Branch Management Team and the HR Department.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.

Required Education, Experience and Qualifications

• 2-5 years’ experience at Pathfinder Bank or equivalent experience at another similar institution
• Must attain an NMLS number
• Meets all criteria of Customer Service Specialist
• ABA Universal Banker Certification or equivalent, completed and any internal Pathfinder training with regard to specific procedures, etc.
• Proven ability to transition services to sales consistently
• Effective or higher rating on annual reviews
• Ability to take ownership of errors and solve them promptly
• Notary public
• Proven ability to open and close branch according to procedure
• Qualify for some lending authority