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Form of work
SalaryPerforms member transactions, involving paying and receiving cash and other negotiable instruments. Posts deposits, provides account balances and related activities. Must keep accurate records of all transactions.
Essential Duties
- Greet members in a professional and courteous manner and perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. Must keep accurate records of all transactions.
- Assist authorized members with entrance to safe deposit boxes, sell money orders, and cashier’s checks.
- Balance teller drawer at the end of shift and comply with all policy and control procedures. Ensure strict adherence to established security procedures.
- Identify and suggest additional services where possible and provide routine information concerning services and direct members to appropriate departments.
Non-essential Functions
- Other duties as assigned. May perform a variety of miscellaneous tasks including typing, filing, computer input & answering the telephone.
Expectations
- Provide courteous and professional service by establishing positive and supportive relationships with internal and external members.
- Greet members promptly and respond appropriately to member service requests.
- Process the average # of transactions per month, established per branch.
- Maintain a monthly balancing record established by the Excessive Balancing Guidelines.
- Other expectations are summarized on Teller Performance Expectations and Measurements.
Education:High school graduate or equivalent
Experience: 6 months cash-handling experience, plus must be bondable.
Knowledge, Skills, Abilities:Must communicate effectively with members, supervisors & co-workers. Perform minor math calculations & balance large amounts of money & negotiable instruments. Demonstrate accuracy & attention to detail and cooperative team spirit. Ability to work in a changing environment & demonstrate knowledge of basic customer service & identifying member financial needs. Ability to deal with stressful situations and to work effectively with busy member traffic and workload and display a professional appearance and good attitude.
