Address
Form of workJob Description
Summary
Supervise and train tellers, deliver paying and receiving services to bank customers, safeguard bank's assets. Provide quality customer service to bank customers.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
35%--Demonstrate effective quality customer service for others to follow. Maintain effective workflow to teller staff by assigning duties and prioritizing work; ensure policies and procedures are followed; supervise daily balancing and report preparation. Fills in on the teller line adhering to set teller standards, balancing standards and cashing limits, as required. Use signing authority to approve checks, deposits, and general ledger tickets.
30%--Monitors Large Currency, Overdraft, Kiting and Uncollected Funds reports. Monitors branch security programs and ensure they are followed. Supervise vault activity, ensuring property safety and accurate measures are met. Monitor records of teller balancing history and administer disciplinary actions for violations of teller parameters and limits. Monitor Currency Transction Reporting. Compile Currency Transaction Exemption List with Retail Operations Manager and submit to Compliance Department annually.
5%-- Financial Responsibility. Oversee completion of budgeting process for North Grimes Branch, cost center #03 and work with Retail Operations Manager to complete center #33. Adhere to budget throughout the year.
5%--Participation in customer calling programs to solicit and generate new business for the bank.
Supervisory Responsibilities
25%--Manages three subordinate supervisors, the North Grimes Teller Supervisor, Main Drive-Thru Supervisor and Main Teller Line Supervisor. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises two non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
