Full Time - Security Supervisor - Ole Red Gatlinburg

Maintain safe and secure environment for guests, clients and employees of a restaurant, bar, and entertainment destination through crowd control and enforcement of company policies. Responsible for the supervision and training of security staff. Provide exceptional service and assist in meeting the needs and expectations of all guests. Reports to Assistant General Manager.

• Direct operational aspects of security officers; monitor security staff to ensure all company policies are followed. Provide on-the-job training to new security officers.
• Outline specific post assignments and specific duties for each officer; ensure officer(s) are on post at the required time; notify venue leadership regarding any changes in staff schedule. Attend all pre-shift meetings; relay event information to the security staff for the show; manage public safety and employee or guest conduct issues that occur during assigned shift.
• Schedule required breaks while ensuring all security positions are staffed throughout the event, including any post dedicated to the restaurant.
• Monitor and maintain safety and security of venue and property. Support the security function to protect the restaurant's assets and the personal safety of the employees and guests.
• Perform safety and security duties, including maintaining order, directing traffic, checking identification and enforcing policies as outlined in defined procedures, including age- and alcohol-related policies.
• Respond to emergencies (such as medical, fire, weather, etc.), assist guests as necessary, and help coordinate evacuation procedures. Collaborate with local law enforcement and first responders on all emergency calls, handling of the incident and recovery afterward.
• Assist patrons and employees needing medical attention while awaiting arrival of emergency medical personnel. May be required to administer minor first aid, CPR, and AED.
• Provide security to artists, dignitaries and other VIPs.
• Conduct safety inspections. Report safety hazards (including defective equipment) appropriately.
• Prepare incident, accident and other reports that may be required. Oversee incident resolution, gather all related and necessary information, document the details of the incident and enter into official computerized records management system.
• Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations. Maintain personal integrity by abiding by and supporting the values and principles of the company. Follow and support brand standard operating procedures (SOPs).
• Perform other duties as assigned.

• Strong interpersonal, verbal and nonverbal communication skills
• Ability to work extended hours with some physical stress
• Proficient computer skills required

• Tennessee-Specific: Dallas's Law Certification and Unarmed Security License required upon hire
• Must obtain CPR certification within 90 days of hire
• Must complete Crowd Management training upon hire
• Must complete OSHA 10-Hour Training within 90 days of hire
• This position requires a pre-employment drug screening (4-panel: phencyclidine, cocaine, amphetamines and opiates).