Full-Time Lte Enrollment Services Assistant

Position Summary

At Nicolet College, our mission is to transform lives and enrich communities, and we see change as an opportunity to transform even more lives and to serve our communities even better. To accomplish this mission, we are redesigning higher education to serve today's learners in the most inclusive, creative, and flexible ways imaginable. We are responding with innovative programs, strong employer partnerships, and student-centered practices. Are you interested in serving our college community by supporting enrollment team efforts? If so, we can’t wait to meet you!
Under the direct supervision of the Admissions Manager, the LTE Enrollment Services Assistant supports the Nicolet College community (students, employees, and external stakeholders) through transformational customer service within the Nicolet College Welcome Center. This multi-faceted position will provide support during a college-wide ERP implementation and ensure continuity of service excellence for this front-facing position.

Primary Duties and Responsibilities

This position supports the overall enrollment team of the college (admission, advising, and financial aid) through frontline customer service and activities related to strategic enrollment management.
Customer Service

Serve as the first point of contact for potential students, current students, and broader Nicolet Community via phone, email, in-person interaction, online chat and texting software.

Respond to inquiries and requests using independent judgment to fit situation or facts. Make referrals as appropriate.

Work collaboratively in a team environment to serve the needs of internal and external stakeholders.

Maintain the college service excellence standards.

Strategic Enrollment Management Support

Support all aspects of the College admissions and dual credit processes, student registration and financial aid.

Provide comprehensive support to recruitment and retention initiatives, including but not limited to:

Recruitment events

Pk-16 engagement

Dual-credit initiatives

Enrollment and registration events

Tribal outreach events

Communicate with potential students and applicants to convert to enrollees.

Data and Process Management

Assist in data compilation, data entry and data integrity management.

Utilize customer relationship management systems to track essential contact information and interactions with potential students and applicants.

Maintain FERPA required confidentiality for all college departments and any other related policies.

Participate in the continuous improvement of processes in the Welcome Center and College.

Qualifications

Required Qualifications:

Minimum of 1 year of work experience in an office or customer service environment.

Associate Degree or progress toward an Associate Degree.

Preferred Qualifications:

Experience with CRM and/or Student Information System.

Associate Degree in Office Management, Business Management, or similar field.

Knowledge, Skills, and Abilities:

• Knowledge of college operations, goals and policies related to admission and recruiting, advising and registration, financial aid and records.
• Knowledge of student privacy laws and regulations, with ability to use discretion when handling sensitive information and situations.
• Exceptional customer service and relationship building skills.
• Strong interpersonal communication skills (listening and asking questions) to interpret inquiries and convey accurate information.
• Strong attention to detail.
• Skilled in interacting with people from diverse groups or backgrounds.
• Ability to manage multiple projects and deadlines while working in a fast-paced environment.
• Ability to navigate and learn new technologies related to position including, but not limited to Salesforce, PowerCampus, Perceptive Content, Form Assembly, Pardot, Microsoft Office.
• Ability to work collaboratively in teams on a daily basis and for large scale projects.
• Ability to interact with others empathetically and courteously, even in stressful situations.
• Ability to use independent judgement to make decisions.

Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must demonstrate strong attention to detail and must be able to perform complex tasks without error.

While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment such as telephone, personal computer, printers/copiers, reports, and files.

The employee will be constantly required to sit, talk, hear, and type/write.

The employee will be frequently required to stand, walk, touch/handle/grasp (using hands and fingers), and reach with hands and arms.

The employee must occasionally bend or squat and lift and/or push up to 25 pounds of general office items.

Specific vision abilities required by this job include close, far, and field of vision.

This position requires regular and punctual employee presence.

Other

Compensation:
The typical starting pay range for this position is $17.09 - $21.18 per hour, commensurate with qualifications and experience. Includes a comprehensive benefits package.
Application Procedure:
Apply at nicoletcollege.edu/employment by 4 p.m. (CST) on Wednesday, February 21, 2024. Attach a cover letter addressing how your background and experience are consistent with the required and preferred qualifications of the position, a current resume, and unofficial college transcripts. Applications received by February 21, 2024, will receive full consideration. The position will remain open until filled.

Nicolet Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.