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SalaryJob Description
E&S Management LLC, currently owns and operates 7 Stanton Optical locations and are looking to DOUBLE in size in the San Antonio market by the end of the year and looking for Retails Sales Managers with Sales Management Experience!
If you have been in a fast paced retail environment such as the Optical Industry, Wireless (T-Mobile, Sprint, Cricket, etc...), Insurance (Pronto Insurance etc..) then lets discuss a new opportunity for you.
If you have existing Optical Retail Management Experience (America's Best, Eyemart Express etc...) then lets discuss the opportunities that come with building out a new market!
Our Retail Sales Mangers earn a competitive Salary $23/hr along with a STRONG BONUS structure that is paid out every pay period. Average bonuses range from $1500 - $2000 every two weeks (this is in ADDITION to the salary)!
If you don't have Optical or Wireless experience THAT'S OKAY! Do you have a passion for Sales and a passion for leading a team by example? If so we want to meet with you.
General Managers from E&S Management and all related entities are selling leaders required to meet/beat their personal and store sales goals, while maintaining a superior level of customer service, and supervising store daily operations and human resource functions of the store to ensure maximum profitability and compliance with Company processes and procedures.
The main purpose of General Managers is to be leading examples of revenue generation and exceeding goals through the execution of the sales process while making sure that patients have the best service experience throughout their journey, ensuring they are greeted, acknowledged and assisted as soon as they come into the store, and to keep them engaged along the examination and sales process, providing the necessary information for patients to select eyewear options that adapt to their lifestyle as well as their budget by offering promotions or financing alternatives to meet their needs.
Duties & Responsibilities
The General Manager duties and responsibilities include but are not limited to the following:
Generating revenue by following the sales process, providing the best eyewear options for patient?s needs, offering available promotions and financing options. Preventing patients from walking out or experiencing customer dis-satisfaction by keeping a customer service oriented mindset.
Stay engaged with team's execution by monitoring key performance indicators and commissionable categories progress and results on a daily basis to ensure goals are met and exceeded.
Address and resolve any customer service complaints, product quality issues, refund or cancellation requests in a timely manner to achieve customer satisfaction.
Follow best practices to ensure orders promise dates are achieved by managing Lab reports and resources available, implementing the right quality control measures at order processing during and after the sale, send needed frames to the lab in a timely manner, ensuring that all orders are inspected upon receipt from the lab or contact lens suppliers and submitted for re-processing if necessary, as well as identifying any orders that could be potentially delayed to reset expectations with the patient.
Analyze collective and staff individual performance identifying strengths that must be encouraged as well as opportunities that should be addressed by implementing strategies for the team to maintain and improve their execution.
Engage and coach all team members for them to understand how key performance indicators and commissionable categories are achieved or exceeded, acknowledge individual impact, set individual goals and take an active role in continuously improving the store?s performance. Conduct recurrent role plays to ensure the sales process is consistently and properly executed at all levels.
Effectively communicate, train, partner and align with the store Sales Manager to ensure the store operates consistently and efficiently at all times, while adhering to brand standards and Company policies and procedures.
Follow up on staff compliance for any mandatory training assigned, as well as ensure that all official communications and updates (i.e. the Franchise Field Inform) are reviewed and implemented.
Supervise that dispensing best practices are followed by properly documenting orders journey stages on the POS, troubleshooting and addressing any customer concerns in a timely manner.
Provide quality product merchandising by complying with inventory count schedules, maintaining and organizing back stock, following inventory best practices and communicating any replenishment needs in a timely manner to maximize sales.
Prepare weekly schedules to effectively meet business and team needs.
Supervise and enforce compliance with internal policies and procedures, such as dress code, attendance, Checklists compliance, attendance exceptions, stores cleaning best practices, etc.
Communicate with Vice-President or Operations Manager for any Employee Relations concerns, customer service escalations that require an approval beyond General Managers usual scope of resolution, facilities and maintenance needs, as well as recurrent supplies replenishment orders.
