Full Time Friendly Greeter

Work Experiences:

• Minimum of 3 months of work experience in large format retail environment required, accountable for the safety and security of people and/or company assets
• CPR and First Responder certification is a plus
• Loss Prevention or Criminal Justice background is a plus

Skills:

• Demonstrated track record for engaging with customers in a polite and professional way.
• Intuitive and timely recognition of merchandise availability in various areas of the store to direct customers as needed.
• Ability to assist customers with EAS activations in a non-accusatory manner.
• Exhibit calm presence when dealing with overall store safety or emergency response procedures.
• Strong situational awareness and observation skills

Responsibilities:

• Complete required Loss & Asset Prevention training program upon assignment to position and is fully trained on all aspects of Academy’s shoplifting procedures.
• Promptly engages customers upon entry and exit and guide them to relevant departments for services and products or calling for Team Member assistance for carry-outs.
• Providing a friendly atmosphere for customers as they enter and exit building.
• Maintain constant presence at entrance or front of store monitoring incoming and outgoing customer traffic, as a deterrent to theft
• Perform customer and team member exit inspections per the policy.
• Tag returns merchandise upon entry and direct customers to customer service
• Identifies and communicates all suspicious activity to Manager-on-Duty to prevent potential theft using various tools and technology such as handheld radio.
• Checks in and records all relevant information on Vendor and Corporate visitors in official Store Visitor’s Log
• Professionally reacts to customers at the doors should the alarm system start; obtains and documents key information for suspected thefts (merchandise, vehicle description, plate numbers, etc.)
• Responds with composure and partners with Manager during escalated situations including shoplifting, customer complaints, medical attention, emergency services (EMT-911-Police), parking lot incidents, weather, Code Adam, robberies, fires, EAS activities, etc.
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
• Duties may change and associates may be required to perform other duties as assigned.

Physical Requirements & Attendance:

• Ability to work flexible schedule including nights, weekends and holidays based on business needs.
• Requires walking, standing, and is able to move and/or lift at least 30lbs.
• Acceptable level of hearing, talking and vision to perform job duties.

Job Types: Full-time, Part-time

Pay: $13.50 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person