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SalaryPosition Title: Contact Center Advisor
Job Type: Full-Time Classification: Non-Exempt
Salary: $17.00 per hour *$2 differential pay is applicable when working 5 PM to 6 PM Monday through Friday, as well as on Saturday 8:30 AM to 2 PM.
Our growing credit union is searching for detail-oriented team members to provide exceptional service to our members. This includes providing prompt, efficient and courteous service while processing transactions, answering questions and cross servicing.
What You’ll Be Doing…
- Serve and satisfy member needs via telephone in a professional manner while providing general information and cross selling products and services.
- Utilize product knowledge to establish new relationships with potential members who call to inquire about membership.
- Perform various member transactions including but not limited to: transfers, withdrawals, loan payments, certificate transactions, account maintenance, card requests and assistance with technological services.
- Process requests for new loan products by preparing applications for review by loan processors and informing members regarding status of credit applications.
- Support all sales initiatives to achieve sales goals.
- Perform miscellaneous back office duties and other tasks as assigned.
On-Site training is required for the first 90 days of employment. Potential hybrid opportunity available upon completion of training/assessment.
What Qualifications You’ll Need…
- Minimum high school diploma or equivalent.
- Bilingual preferred; at a minimum, the ability to understand and to make one’s self understood to all Spanish and English speaking individuals.
- 12 months previous exposure to customer service preferred.
- Previous financial and/or member service experience desired.
- PC proficiency required.
- Must be attentive and detail-oriented.
- Ability to operate office equipment, and sit for long periods of time.
- Ability to work independently with minimal supervision.
- Ability to balance and make mathematical computations.
- Ability to multi-task and work in a fast-paced environment.
- Possess good ethics and integrity.
- Possess strong people skills and a knack for problem solving.
- Possess effective organizational and communication skills.
Why Work For Us…
- Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
- Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
- Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
- Employee Amenities: All of our employees are eligible for PTO.
- Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
- An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
Equal Employment Opportunity (EEO)
The Philadelphia Federal Credit Union (“PFCU”) provides Equal Employment Opportunity to qualified persons regardless of race, ethnicity, color, sex, religion, national origin, ancestry, age, sexual orientation, gender identity, disability, veteran status, marital status, familial status, genetic information, domestic or sexual violence victim status or any other status protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law. PFCU commits to making reasonable accommodations to applicants with physical or mental disabilities.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Physical setting:
- Call center
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Work Location: In person
