Contact Center Patient Specialist

Contact Center Patient Specialist

Recovery Centers of America is looking for full-time Contact Center Patient Specialists to join their team!

Position Overview:

The Patient Specialist will accept all inbound calls to 800-RECOVERY and other affiliates. The Patient Specialist will engage and process potential patients, their loved ones, and or referents through our guidance funnel to ensure they are eligible for treatment at an RCA facility. The Patient Specialist will then directly transfer calls to Treatment Advisors and help refer patients out that may not qualify for treatment at an RCA facility using provided tools and resources. The Patient Specialist is an entry level positions that can grow into a Treatment Advisor position within 6 months.

Specific Responsibilities:

Responsible for full census of all our inpatient facilities, and 100% capacity utilization of our outpatient/MAT programs Maintain an SLA of 98% for all inbound calls to 800-RECOVERY. Maintain a collection rate of 90% of all information on all qualified leads. Successfully warm transfer 100% of all qualified calls to Treatment Advisors. Outbound calls to all new Web Forms within 5 minutes or less. Performs other duties as assigned. Must be coachable and work well with all levels of management

Job Requirements

• High School diploma or equivalent required
• Excellent verbal and written communication skills required
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Experience with Five9 and Dialer technologies Knowledge of Salesforce.com preferred

RCA’s Passion

In 2013, Recovery Centers of America (RCA) announced a goal: Save one million lives from the disease of addiction. We're working fast and hard to fulfill that promise, with over 11 facilities that offer evidence-based inpatient, outpatient, and medication-assisted treatment 24 hours a day, 365 days a year.

We know one size doesn't fit all when it comes to addiction treatment; that's why we tailor our treatment for each patient and offer specialized programs for patients with trauma and multiple recurrences, as well as programs for older adults, first responders, and more.

We believe in the power of local treatment, because families are a huge part of the treatment and recovery process at RCA. Our family program rebuilds, restores, or strengthens family relationships. As an Addiction Therapist, you'll help facilitate family therapy sessions, as well as individual and group sessions.

Our curriculum, resources, and evidence-based care were created to help patients not just achieve recovery, but maintain it for life. All of our services and treatment are delivered by clinical expertise - that's where you come in.

Job Type: Full-time

Pay: From $45,000.00 per year

Schedule:

• Day shift
• Evening shift
• Night shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: Hybrid remote in King of Prussia, PA