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Form of work- The Quadient/GMC Inspire Developer is considered a document composition expert, able to work on moderately complex software development projects. This role requires processing of data to create personalized and customized Omni Channel Communications targeted to our customers.
Essential Functions:
Performs design and development of applications on complex projects utilizing both packaged software applications (Quadient Inspire) and custom-built applications
Use of Complex data types (XML, multi-line variable data record formats)
Program, test and troubleshoot workflows
Set up master workflows to support Document Template design using Inspire Interactive
Define document blocks. Compose Document Templates using Inspire Interactive
Define Scalar workflows for automatic processing of input data files
Expose Inspire Designer template workflows and/or Inspire Interactive Document Templates as REST services, to enable clients trigger these communications in real time
Generate emails in HTML or plain text
Generate SMS
Proactively identify opportunities to improve process
Assist in resolving internal/external inquiries related to input/output requirements, intended usage, strategic planning, and alignment of these elements to internal checks, controls, and quality assurance
Participate in team efforts to standardize process
Assist with data file analysis
Participate in special projects and project management duties as needed
Frequently work on client onboarding projects
Contribute to the upkeep and consistency of internal documentation related to issues, resolutions, usage topics, and training
Other duties may be assigned
JOB REQUIREMENTS:
Communications Composition Experience: 2+ years
Quadient Inspire Designer/Interactive / ICM /Scalar/ Scripting/ : min 2 years (Recent experience required)
Quadient Inspire real time, OnDemand and batch communications - SMS
Manipulate data from various sources / formats e.g. flat files, relational databases, non-relational databases, XML, JSON, etc.
Positive and consultative demeanor with strong work ethic and the ability to interact with technical and non-technical resources using excellent written and verbal communications
Excellent follow-up and customer service skills
