Fulfillment Specialist

Fulfillment Agent
Department: Registered Agent Services
Location: On-site in Middletown, DE (not remote)
Role Type: 3-month Contract to Hire position
About Our Client
Our client is a pioneering legal technology company that has transformed the legal industry since 2001. They offer affordable online legal services to millions of customers for business formation, intellectual property protection, estate planning, and more. With groundbreaking technology and a focus on innovation, this industry leader is dedicated to making legal help accessible to all. The company embraces diversity, equality, inclusion, and giving every team member a voice in continuing to democratize the law.
Job Description
As a Fulfillment Agent, you will play a critical role in supporting our client's registered agent division. In this hands-on position, you will be responsible for efficiently and accurately receiving shipments, sorting mail, packing, and shipping packages to specified locations. Your work will directly impact the products and services delivered to customers while helping optimize operations.
On a daily basis, you will follow established processes to document, sort, pack, and ship customer materials. You will monitor mail flow, investigate disruptions, and submit claims as needed. Maintaining office security and safeguarding sensitive information will also be key responsibilities. Additionally, you may assist in developing improved processes and implementing new technologies to enhance productivity and quality.
Duties and Responsibilities

• Document, sort, pack, and ship customer materials following company processes
• Document and properly handle non-customer mail per guidelines
• Monitor mail flow and investigate/resolve any disruptions
• Open cases, contact vendors, submit refunds/claims as required
• Ensure office security and protect confidential information
• Support process/technology improvements to boost efficiencies
• Maintain high productivity while exhibiting speed and accuracy

Required Experience/Skills

• 3+ years of experience in high-volume production, fulfillment, legal or service environments
• Bachelor's degree or equivalent experience
• Strong ethics with desire for professional/personal growth
• Ability to work overtime, including holidays, as needed
• Proficient with Google Suite applications
• Reliable high-speed internet (for remote employees)

Nice-to-Haves

• Background or interest in legal technology/innovation
• Experience using productivity/automation tools
• Exposure to developing or documenting processes

Education: Bachelor's degree
Pay Benefits

• Annual bonus and/or stock incentives
• Comprehensive medical, dental, vision insurance
• 401(k) with employer matching
• Paid time off
• HSA, FSA, disability insurance
• Fertility, mental health, wellness benefits
• Lifestyle spending account

Apply now to join our client's mission of making legal help accessible to all!

Health savings account, Disability insurance, Health insurance, Dental insurance, Flexible spending account, Paid time off, Vision insurance, 401(k) matching