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SalaryJob Description:
- Complies with all traffic / safety laws and H-E-B policies
Delivery Partners
- Provides real-time, on-the-job coaching and feedback to H-E-B Delivery Partners as
needed
washing vehicle, accident reporting)
What is your background?
- Working knowledge of H-E-B Delivery-related processes
- Successfully complete H-E-B’s driver training program (mandatory)
H-E-B is on a mission to be the greatest Omnichannel retailer. This means making the
lives of our Customers easier by providing goods and services in any way they want to
shop, pay for, and receive them. We believe in trusting our GREAT Partners to own the
Customer experience from beginning to end.
As a Delivery Specialist, you’ll deliver the great H-E-B experience our Customers know
and love wherever they may be. You’ll work directly alongside Curbside Partners as you
retrieve, load, and deliver orders. You’ll also train and mentor Delivery Partners. You’ll be
allowed to accept and keep all tips you earn while completing deliveries. There is no
cap on the amount of tips you may earn, and H-E-B will make sure your hourly rate
doesn’t fall below $19.50 per hour.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for
commitment, hard work, and focus on quality and Customer service. “Partner-owned”
means our most important resources—People—drive the innovation, growth, and success
that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… willingness to train and mentor?
HEAD FOR BUSINESS… an understanding of how safety and compliance, especially while
on the road, affect business / the company?
PASSION FOR RESULTS… a relentless drive to make sure Customers receive the highest
quality of product?
We are looking for:
Driving / Delivery Operations:
- Serves as liaison between Curbside and H-E-B Delivery Operations; role models a total
team collaborative relationship
lives of our Customers easier by providing goods and services in any way they want to
shop, pay for, and receive them. We believe in trusting our GREAT Partners to own the
Customer experience from beginning to end.
As a Delivery Specialist, you’ll deliver the great H-E-B experience our Customers know
and love wherever they may be. You’ll work directly alongside Curbside Partners as you
retrieve, load, and deliver orders. You’ll also train and mentor Delivery Partners. You’ll be
allowed to accept and keep all tips you earn while completing deliveries. There is no
cap on the amount of tips you may earn, and H-E-B will make sure your hourly rate
doesn’t fall below $19.50 per hour.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for
commitment, hard work, and focus on quality and Customer service. “Partner-owned”
means our most important resources—People—drive the innovation, growth, and success
that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… willingness to train and mentor?
HEAD FOR BUSINESS… an understanding of how safety and compliance, especially while
on the road, affect business / the company?
PASSION FOR RESULTS… a relentless drive to make sure Customers receive the highest
quality of product?
We are looking for:
- advanced customer service and interpersonal skills; strong communication skills
- ability to identify and coach behaviors as they occur
Driving / Delivery Operations:
- Serves as liaison between Curbside and H-E-B Delivery Operations; role models a total
team collaborative relationship
- Helps retrieve orders from Curbside and loads product in delivery vehicle; preserves
- Engages with Customer prior to, during, and after delivery for an exceptional customer
- Delivers Customer orders to specified location accurately, safely, and on time
- Unloads Customer orders from delivery vehicle; obtains Customer signature for order;
- Complies with all traffic / safety laws and H-E-B policies
- Maintains cleanliness of vehicle; reports maintenance problems
- Reports maintenance issues and equipment needs
Delivery Partners
- Provides real-time, on-the-job coaching and feedback to H-E-B Delivery Partners as
needed
- Mentors / coaches on Delivery-related processes and systems (e.g., mobile app,
washing vehicle, accident reporting)
- May perform other duties and attend trainings and meetings as assigned
- Coaches on excellent customer service and customer communication (in person and inapp)
- Supports new Partner onboarding; answers questions / provides additional training as
What is your background?
- Minimum age 21 (mandatory)
- High school diploma or equivalent
- Have had a driver’s license for 3+ years and currently have a valid Class C Texas driver’s
- Excellent driving record
- No moving violations or preventable accidents in the past 3 years
- No DWI, DUI, or related convictions; no felony convictions
- Working knowledge of H-E-B Delivery-related processes
- Advanced customer service skill
- Advanced interpersonal skills
- Strong communication skills
- Ability to train and mentor; ability to identify and coach behaviors as they occur
- Ability to meet / maintain company and regulatory driving record requirements
- Ability to work as part of a team and lead a small team without direct supervision
- Ability to work a flexible schedule
- Ability to role model high-performance standards, including Time & Attendance and
- Willingness to work while exposed to hot, wet, or cold weather conditions
- Attention to detail
- Pass a drug screen / background and Motor Vehicle Records check (at time of entry and
- Successfully complete H-E-B’s driver training program (mandatory)
- Regularly lift up to 55 lbs
- Load / unload delivery vehicles
- Work in varying weather and traffic conditions; work while exposed to hot, wet, cold,
