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Form of workJob Description
Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and assist with monitoring all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
- Promote trust and respect among associates, with a positive attitude.
- Understand and adhere to guidelines on restricted sale items (i.e. alcohol and tobacco).
- Adhere to all local, state and federal laws, and company guidelines.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold at the Fuel Center, and assisting them with issues at the Fuel stations.
- Label, stock and inventory department merchandise. Build displays for seasonal items/products.
- Maintain an awareness of inventory/stocking conditions. Notify Manager of low or out of stock items.
- Report product ordering/shipping discrepancies to the department manager.
- Maintain state, local and company compliance reports and logs.
- Process fuel, merchandise, and lottery sales quickly and accurately.
- Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions, and money drops.
- Comply with safety procedures and identify unsafe conditions to management.
- Follow opening and closing procedures for Fuel center.
- Maintain till according to company policy.
- Comply with safety procedures and report unsafe conditions to management.
- Complete incident and security reports.
- Clean up spills and complete Fuel Spill Report.
- Maintain knowledge of emergency plans numbers and procedures.
- Maintain cleanliness of department.
- Notify management of customer or employee accidents.
- Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
- Complete daily inspection.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:
- Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
- Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
- Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
- Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
- Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
- Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
MinimumPosition Qualifications:
- Must be 18 or older
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math (counting, addition, subtraction)
Desired Previous Job Experience
- Retail experience
- Second language (speaking, reading and/or writing)
