Fruit Expert- Customer Service

The Fruit ExpertTM - Customer Service Associate ensures that the Edible® service standard is met and surpassed by providing customers with prompt service, delivering a WOW experience.

Essential Job Functions and Responsibilities:

• Demonstrates a strong understanding of product knowledge and quality standards
• Welcomes and connects with every customer to provide excellent Customer Service
• Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
• Assists customers in the selection and purchase of Edible products
• Uses effective sales approaches and displays strong knowledge of product line
• Effectively converts customer inquiries into sales
• Builds long-term relationships and builds the trust and loyalty of customers
• Responds to customer needs
• Maintains Customer Service area and equipment in a clean and appealing manner
• Manages difficult customer situations in a calm and professional manner

Maintains Quality Store Operations

• As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards
• Follows store policies and procedures for operational flow at each station
• Performs cleaning tasks in accordance with the cleaning standards and works as a storeteam player
• Presents oneself professionally and demonstrates clear communication with all customers and co-workers
• Follows standards for merchandising, stocking, rotating and storing all products

Financial Contribution

• Follows cash handling and register policies
• Follows inventory stocking and recording guidelines
• Takes responsibility to learn all aspects of the position
• Learns and demonstrates creating the Edible Experience
• Learns and performs duties of customer Service, production, and/or delivery driver as needed
• Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis