Front Services Manager

The Front Services Manager will play an important role in the daily operation of Guest Service Ambassador team. They should help resolve any guest problems and is the front line of deescalating any situation. The Front Services Manager will be responsible maintaining knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the daily operation of Front Services.

• Play a pivotal role in establishing and upholding departmental processes and procedures for Guest Service Ambassadors and Captain Ambassadors
• Establish and maintain departmental rules and procedures for operations in Bell services, Valet services and Transportation
• Manage all personnel functions including but not limited to recruitment, hiring, separations, payroll, scheduling, issuing disciplinary action and managing accurate team member files
• Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental of on-going refresh training of all team members
• Handling all guest service challenges and opportunities
• Direct and motivate all Guest Service Ambassador teams
• Ensure high productivity of all team members developing effective scheduling and staffing levels
• Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management
• Computer knowledge and skills, including the Hotel system

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

• Must have a valid Nevada driver's license
• Maintain 0 points on your Nevada driving record
• The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent
• Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers and printers
• Communicate effectively at all times with guests as well as all levels of team members
• Move around the service desk effectively and must be able to lift 50 pounds
• Effectively use a computer to access, understand and input customer information
• Work in crowds and where noise severity depends upon business volumes

• 2 years of Hotel Management experience
• Effective communication skills
• Knowledge of Hospitality/Hotels
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department

Standing for long periods of time. Long visual exposure to computer screen(s). Working both independently and interdependently depending on work tasks, special events, concerts. Possibly experience job related stress due to, demands, crisis management.

• Proactive
• 50% logical / 50% creative
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "good attitude."
• Passionate, optimistic, and energetic about working with financial systems, technology or both
• Enjoy process improvement
• Evoke inspiration in those around you and encourage them to create their best work.
• Results oriented
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*