Front Office Support Staff

TRANSPORTATION SOLUTIONS

“MEETING ALL OF YOUR DRIVING NEEDS SINCE 1997”

JOB DESCRIPTION

TITLE: OFFICE SUPPORT STAFF

REPORTS TO: OPERATIONS MANAGER

SUMMARY OF POSITION: This position is the front desk of the business. You meet and greet all customers, answer multi line phones, back up the other admin staff, give detailed information about our programs and schedule customers. This is a fast-paced multi-tasking independent position. This position requires excellent communication skills, the ability to organize and prioritize tasks, and pay acute attention to detail. It also requires professionalism and business maturity.

DUTIES & RESPONSIBILITIES:

To include but not limited to:

• Greet clients when they arrive for any program.
• Answer multi-line phones and direct calls per department as needed.
• Be able to provide information and sell our services on all programs to the general public.
• Contact all new web sign ups to get them scheduled.
• Register and schedule consumers for the driving school program, the CDL program and the OT program.
• Back up the OT Program Coordinator so you are able to check clients in, organize all required paperwork and collect any fees due at the time of service.
• Complete weekly/monthly stats for OT, CDL and driving school program.
• Filing, scanning, shredding.
• Manage the daily PennDOT testing roster.
• Manage daily sheets for the driving school program and review who has an outstanding balance.
• Schedule, organize, and complete all paperwork for our Car Seat Program. To include, scheduling consumers to come and watch a video and receive a car seat(s).
• General housekeeping in office.
• Assist in all departments as necessary

MINIMUM SKILLS REQUIRED:

• Outstanding phone etiquette and customer service at all times, 2+years’ experience in an office setting.
• 2+ years working with the general public.
• High school diploma, associate’s or higher preferred.
• Strong multi-tasking and time management skills are a must.
• Proficient on all Microsoft and Google applications.
• Able to fax and do mailings as needed.
• Scanning
• Shredding
• This is not an inclusive list, other duties may be required

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift

Work Location: In person