Front Office Support - Cosmetic Surgery

Job Summary: Provide a friendly and efficient patient experience when patients visit the practice. Assist Front Office team with answering telephones, scheduling and confirming appointments, maintaining electronic patient files, scanning documents into patient charts and assisting with patient checkout. Approximately 36 hour work week, Monday through Friday.

Required Experience:

• Minimum 2 verifiable years of day-to-day administrative functions and general office duties in a medical practice; plastic surgeon’s practice preferred.
• Minimum 1 verifiable year of experience working with an electronic medical records system.

Essential Skills and Abilities:

• Pleasant personality and disposition.
• Is friendly and compassionate with patients.
• Maintains high level of professionalism and confidentiality.
• Exceptional verbal and written communication
• Outstanding telephone manner.
• Demonstrates neat and orderly work habits.
• Desire and ability to help maintain a pleasant, team-oriented atmosphere.
• Ability to work well under pressure, multi-task and meet deadlines without supervision.
• Takes initiative to solve problems and complete projects.
• Has positive attitude.

RESPONSIBILITIES:

• Greets and orients patients as they arrive for their appointments.
• Answers the phone in a friendly and helpful manner.
• Can promptly and efficiently prepare labels, charts, miscellaneous correspondence, etc.
• Maintains organized patient files.
• Assists patients as they check out, i.e., scheduling next appointment, completing the superbill, accepting payment, etc.
• Reschedules patients.
• Calls patients to remind them of following day’s appointments.
• Compiles new patient information packages.
• Reviews, copies and scans various documentation.
• Maintains proper office opening and closing procedures.
• Keeps inventory of clerical supplies and reorders as necessary.
• Answer e-mail inquiries
• Responsible and arrives to work on time

Job Type: Full-time

Healthcare setting:

• Private practice

Medical specialties:

• Plastic Surgery

Schedule:

• Monday to Friday

Work Location: In person