Benefits: Full benefits package to our full-time employees including health, dental, vision, short & long term disability, 401(k), vacation time, holiday pay
Starting Pay: $16.00
Shifts/Positions Needed:
- Full Time
- Part Time
Key Responsibilities:
- Ensure a delightful, seamless arrival and departure for our guests.
- Greets guest and processes hotel registration and other transactions
- Keeps current on hotel accommodations, services and local attractions
- Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
- Records resolutions to guest complaints on the “Make it Right” log
- Works with other departments as appropriate to arrange for services requested by the guest
- Stays current with developments in the hotel by reviewing and updating the communication log
- Prepares end of shift summaries and communications for management and other shifts
QUALIFICATIONS & SKILLS:
- Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment
- Experience in Opera system preferred
- Strong verbal, written and interpersonal skills
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Ability to maintain a positive and professional attitude when handling all situations
- Adhere to the policies and procedures of the hotel
- Ability to work a flexible schedule including holidays and weekends
- Working knowledge of computer and math skills.
- Must have a valid driver’s license and be able to successfully pass a driving record check
PHYSICAL DEMANDS:
- Required to stand, sit, and walk for extended periods of times
- Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
- Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person