Front Office Receptionist/Scheduler

SUMMARY:

This position is for our front desk assistant in our main office. This position requires the candidate to answer all incoming calls, greet patients, insurance verifications, scheduling patients appointments and maintaining patient files.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs day-to-day general office duties including but not limited to word processing, copying, faxing, answering phones and data entry.
• Scheduling appointments, carefully screens patients for new address and update registration and informs patient of adequate information that must be presented at time of visit.
• Verifies patient benefit eligibility, coverage and document it in the system.
• Obtains authorization/referral for office visits/procedures.
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness.
• Ensure complete and accurate data, including patient demographic, current insurance information and update patient benefit information.
• Establish contact with the ordering physician’s office or customer service department to resolve issues concerning missing vital information from patient’s medical record.
• Work with patients to explain coverage amounts provided by their insurance policy, so they can understand why some procedures may be covered, while others are not.
• Performs other duties as required.
• Be very reliable, dependable and punctual.

QUALIFICATIONS:

• Organized, detail oriented, able to use good judgement and must have excellent multitasking skills.

• Excellent typing and computer usage skills, including Microsoft Word and Excel proficiency.
• Ability to relate with people of diverse backgrounds, provide excellent customer service and solutions to problems.
• Knowledge of medical insurance terminology & medical benefits.
• Experience with online benefit verification, working with insurance companies, and have some knowledge of different types of coverage and policies.
• Maintain accurate patient insurance records.
• Ability to work independently, give attention to detail, prioritize and perform several tasks together without losing concentration.
• Effective in communicating clearly in writing and in speaking without being misunderstood.
• TEAM PLAYER and willing to be diversified job duties.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person