Front Office Lead (Please Read Post)

Job Description:
We are currently seeking a proactive and organized individual to join our team as an experienced Dental Front Office Lead. This position will play a crucial role in ensuring smooth operations at the front desk and delivering excellent customer service to our patients.

Responsibilities:
- Greet patients warmly and ensure a positive experience from check-in to check-out.
- Manage patient scheduling, including appointments, follow-ups, and cancellations.
- Handle incoming calls and inquiries, providing information and assistance as needed.
- Verify insurance coverage and process insurance claims accurately.
- Coordinate with dental professionals to optimize patient scheduling and treatment plans.
- Oversee the maintenance of patient records and confidentiality protocols.
- Train and supervise Front Office staff to ensure efficient workflow and exceptional customer service.
- Assist with billing and financial transactions as required.

Requirements:
- Previous experience in a dental Front Office role.
- Proficiency in Dentrix and Microsoft Office Suite.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Attention to detail and a commitment to maintaining confidentiality.
- Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:
- Certification or training in dental office administration.
- Experience with insurance billing and claims processing.
- Leadership or supervisory experience in a healthcare setting.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Wildwood, FL: Relocate before starting work (Required)

Work Location: In person