Front Office - Financial Coordinator

- Job Overview:
A rare opening at an office where the core team has remained together for over 20 years. We are seeking a highly organized and detail-oriented individual to join our team as a Front Office - Financial Coordinator. The Financial Coordinator will be responsible for overseeing the daily operations of the front desk and ensuring excellent customer service. This is a key role in our organization, as the Coordinator often serves as the first point of contact for our clients and visitors.

Primary Duties:

- Take and post payments from patients and insurance companies

- Maintain and regularly report on the accounts receivable for the practice

- Intelligibly explain the financial aspect of a treatment plan to a patient

Secondary duties (teammate to the Scheduling Coordinator):
- Greet and welcome clients and visitors with a friendly and professional demeanor
- Answer phone calls, take messages, and direct calls to the appropriate staff members
- Manage the front desk area, ensuring it is clean, organized, and well-maintained
- Schedule appointments and maintain calendars for staff members
- Assist with administrative tasks such as filing, data entry, and document preparation
- Provide exceptional customer support by addressing inquiries and resolving issues promptly
- Maintain confidentiality of sensitive information and handle it with utmost professionalism

Experience:
- Proven experience in a front desk or administrative role is an advantage

- Proficiency with Dental practice software is an advantage
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Ability to handle difficult situations with tact and diplomacy
- Knowledge of phone etiquette and customer service best practices

Attitude, empathy and work ethic are the shared character traits of our small office. If you are a motivated individual with exceptional organizational skills and a passion for providing excellent customer service, we would love to hear from you. .

Job Types: Full-time, Part-time

Pay: $25.00 - $30.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• No weekends

Experience:

• Dental office: 1 year (Preferred)

Ability to Commute:

• Lacey, WA 98503 (Required)

Ability to Relocate:

• Lacey, WA 98503: Relocate before starting work (Preferred)

Work Location: In person