Front Office Customer Service Representative

Responsibilities:
- Provide exceptional Customer Service and support to clients via phone, email, and chat
- Assist customers with inquiries, complaints, and requests in a professional and timely manner
- Utilize Transportation Management system to track drivers and provide accurate information to vendors
- Collaborate with internal teams to ensure smooth transportation planning and execution
- Perform data entry tasks to update customer records and maintain accurate information in the system
- Use GPS tools to assist with route planning and optimization
- Maintain a high level of phone etiquette and professionalism when interacting with vendors
- Resolve customer issues and escalate complex problems to the appropriate department

Experience:
- Previous experience in a Customer Service role is preferred
- Familiarity with a transportation management systems is a plus
- Proficient typing skills with a high level of accuracy
- Strong problem-solving skills and ability to think critically in fast-paced situations
- Excellent communication skills, both verbal and written
- Ability to work independently as well as collaboratively in a team environment

This position offers competitive pay, benefits, and opportunities for career growth. If you are a motivated individual with excellent Customer Service skills and experience in transportation systems, we encourage you to apply.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift

Work Location: In person