Front Office Coordinator-Tahiti Village-

ABOUT OUR COMPANY

Discover Tahiti Village Resort & Spa, an island-inspired oasis.

Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming.

Create magic with us …

At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.

ROLE

This position would support the Front Office operations and take on administrative paper work from the leadership to give them more time to be at the Front Desk.

RESPONSIBILITIES

· Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.

· Maintain a flexible work schedule based on business needs.

· Provide exceptional customer service in every interaction with owners and guests.

· Ensure all interaction with guests, owners and associates with our Yes& family of companies is done so in a positive, friendly manner.

· Resolution based service.

· The safety and security of guest, associates and company assets is always the highest of priorities.

· Supports the Operations Management team (AGM and GM) with administrative functions, so management may focus on exceptional service for the guest.

· Assist in communication with guest such as- correspondence and follow up with the LRAs.

· Documenting all payables.

· Coordination of any projects that need to be communicated and needs to be documented.

· Assist in reconciliation of the department documenting the cash transactions, month end property comps, folio balance detail and employee incentives.

· Reviewing daily housekeeping and engineering logs.

· Pre blocking owner and exchange request 2 weeks out.

· Scrubbing exchange reservations.

· Anything management is measuring, creating documentation for the project.

· Ordering department supplies, keeping stock and inventories.

· Helping with any employee relations documents when needed.

· Inputting reservations at times for marketing, preventive maintenance, housekeeping and employee.

· Coordination of mini vac deliveries.

· Any task as assigned by the Resort Leadership team.

REQUIREMENTS/QUALIFICATIONS

· High school or equivalent education required

· Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.

· Extensive experience with computers and telephones.

· Professional appearance that is clean, natural, polished, and professional

· Effective communication skills and proficient oral and written English language skills

· Excellent computer skills

· Extensive knowledge of the hotel, its services and facilities.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person